Echo & Alexa User Discussions and Support Forums

When a person is not breathing, permanent brain damage begins after 4 minutes and death in 6 minutes after that. Can you count on help arriving before that time? Learning proper CPR techniques is easy and you can learn it in 30 minutes at CPR Test Center.

Alexa won’t control lights after power outage

0 Members and 2 Guests are viewing this topic.

Alexa won’t control lights after power outage
« on: November 03, 2019, 09:04:41 pm »
Near the CA wildfires last week and was without power for a day and a half. When power was restored several of my Philips lights won’t work via Alexa. 1 works and 3 don’t...

It says “I had trouble communicating with provider. Check your device’s network connection and power supply.”

Ive tried everything including deleting and reinstalling lights.

HELP!

Re: Alexa won’t control lights after power outage
« Reply #1 on: November 04, 2019, 10:02:58 am »
I guess you have tried re-booting the hub.  You may have to reset the hub to factory settings.

Re: Alexa won’t control lights after power outage
« Reply #2 on: November 04, 2019, 05:11:30 pm »
does the lights work with the hue app?

Re: Alexa won’t control lights after power outage
« Reply #3 on: November 05, 2019, 12:49:03 am »
Rebooting the hub seems to have worked.

Thanks all.