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error code 12:1:1:107:22:1

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Offline GaryM

error code 12:1:1:107:22:1
« on: April 03, 2018, 03:16:48 am »
Hi all,

Just purchased a used, second-hand 2nd Gen echo but the Alexa app gives me this error code when trying to connect it to my WiFi; 12:1:1:107:22:1.

I've googled it obviously but the most helpful info I can find is to basically contact Amazon customer services but I don't want to do that if I don't have to.  Has anyone else come across this?  Is it simply a case of getting the previous owner to deregister the device do you think?

Offline AlanH

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Re: error code 12:1:1:107:22:1
« Reply #1 on: April 03, 2018, 03:38:02 am »
It sound like its still registered to the previous owner, or else Amazon have it reported as lost or stolen. Id start with the previous owner.
https://www.amazonforum.com/forums/devices/echo-alexa/25210-there-was-an-error-registering-your-device-error

Offline GaryM

Re: error code 12:1:1:107:22:1
« Reply #2 on: April 03, 2018, 04:08:19 am »
It sound like its still registered to the previous owner, or else Amazon have it reported as lost or stolen. Id start with the previous owner.
https://www.amazonforum.com/forums/devices/echo-alexa/25210-there-was-an-error-registering-your-device-error


Thanks!

Yes, have just asked him to deregister it and I'll try again later.