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Echo & Alexa Forums

Echo gen 2 help!

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otisthered

Echo gen 2 help!
« on: December 26, 2017, 12:07:32 pm »
Got an Echo for xmas.  Have an amazon prime account.  Have purchased lots of music on amazon music over years so I have a large library.  I'm currently using iphone 7.  I've set up the Echo and I can't get it to access my music.  It keeps wanting me to go to "I heart radio".  And on the app on my phone... when I goto "amazon my music" it says "app support unavailable".  This is so frusterating.  About to return this thing. 

Drwoodr

Re: Echo gen 2 help!
« Reply #1 on: December 26, 2017, 01:16:52 pm »
On the Alexa app on your phone, did you sign in to your amazon music account? Settings/accounts/Music & Media. Sounds like you were trying to do this through the Amazon Music app.