Amazon Echo Customer Support

[jwlv]

Direct ways to contact Amazon Echo Customer Support

Web/Online
Go to: https://www.amazon.com/gp/help/customer/contact-us
If you are not already logged in, you will get the Login page.
Click on the "Fire and Kindle" button.
The rest is self-explanatory.

Phone
Dial 1-877-375-9365 or 1-206-922-0197.
As of this writing, phone support hours are 3AM to 10PM Pacific time (6AM to 1AM Eastern time), seven days a week.

Email
alexa-support@amazon.com

Echo App
In the Amazon Echo app, tap the Menu button.
Scroll down and select General Feedback.
Select a Feedback Category. If you're not sure, select Other.
Explain your issue or comment.

Ask the Audience
Sometimes asking a crowd can give you the best answer, especially for questions that are difficult to answer.
Post your questions in this forum and let other members help you.

DIY Self Help Documents
Amazon has a good list of help topics that includes calling and messaging, drop in, 3rd party services, smart home devices and cameras, routines, IFTTT, bluetooth issues, quick fixes, and more.
For US: https://www.amazon.com/gp/help/customer/display.html?nodeId=201952240
For UK: https://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=201952240

[ScarlettPhoenix]

Awesome! Thanks for the information. 

[roydon96]

Just recieved my new echo remote - following instructions for setup but under settings/my device there is no selection for "pair remote"?

[DParker]

Just recieved my new echo remote - following instructions for setup but under settings/my device there is no selection for "pair remote"?

Are you seeing an option for "Forget Remote" instead?  If so it means that your Echo is already paired to a remote, so you need to select that option, which should break the existing connection and then give you the "Pair Remote" option, which you can then use to pair with your new remote.

[Asti]

For the UK Customers, if you need to contact Support same steps, different site --

https://www.amazon.co.uk/gp/help/customer/contact-us

Alas I don't have UK Echo's Phone Number or Email Address.

[gadget]

Nice info! Thanks for Sharing......