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Echo & Alexa Forums

Echo not working

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pzamory

Echo not working
« on: August 11, 2018, 12:37:33 pm »
Hello.  I have an older unit (tower).  There is a spinning blue light but I get no response from Alexa at all.  Looking for direction and guidance.  I have unplugged the unit, reset my router (wifi), etc. but to no avail.

Thanks.


Laurel

Re: Echo not working
« Reply #1 on: August 11, 2018, 12:45:59 pm »
Hello.  I have an older unit (tower).  There is a spinning blue light but I get no response from Alexa at all.  Looking for direction and guidance.  I have unplugged the unit, reset my router (wifi), etc. but to no avail.

Thanks.

The spinning blue light usually indicates a firmware download is happening.  Sounds like you may have interrupted the download when it it was happening.  Not sure what to do, but perhaps hold the reset button for a lengthy period? 

strayfish

Re: Echo not working
« Reply #2 on: August 11, 2018, 01:25:55 pm »
Laurel may be right so leave it unplugged for a while - at least 5 minutes - to let the cache clear (this is what I've heard, so I'm passing it on) then plug it back in again and see if it finishes what it was doing.