Echo & Alexa User Discussions and Support Forums

General Category => Echo Technical Support => Topic started by: jwlv on June 26, 2015, 03:32:42 pm

Title: Amazon Echo Customer Support
Post by: jwlv on June 26, 2015, 03:32:42 pm
Direct ways to contact Amazon Echo Customer Support

Web/Online
Go to: https://www.amazon.com/gp/help/customer/contact-us
If you are not already logged in, you will get the Login page.
Click on the "Fire and Kindle" button.
The rest is self-explanatory.

Phone
Dial 1-877-375-9365 or 1-206-922-0197.
As of this writing, phone support hours are 3AM to 10PM Pacific time (6AM to 1AM Eastern time), seven days a week.

Email
alexa-support@amazon.com

Echo App
In the Amazon Echo app, tap the Menu button.
Scroll down and select General Feedback.
Select a Feedback Category. If you're not sure, select Other.
Explain your issue or comment.

Ask the Audience :)
Sometimes asking a crowd can give you the best answer, especially for questions that are difficult to answer.
Post your questions in this forum and let other members help you.

DIY Self Help Documents
Amazon has a good list of help topics that includes calling and messaging, drop in, 3rd party services, smart home devices and cameras, routines, IFTTT, bluetooth issues, quick fixes, and more.
For US: https://www.amazon.com/gp/help/customer/display.html?nodeId=201952240
For UK: https://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=201952240
Title: Re: Amazon Echo Customer Support
Post by: ScarlettPhoenix on June 27, 2015, 01:50:34 am
Awesome! Thanks for the information.  ;)
Title: Re: Amazon Echo Customer Support
Post by: roydon96 on May 04, 2016, 11:50:12 am
Just recieved my new echo remote - following instructions for setup but under settings/my device there is no selection for "pair remote"?
Title: Re: Amazon Echo Customer Support
Post by: DParker on May 04, 2016, 12:55:06 pm
Just recieved my new echo remote - following instructions for setup but under settings/my device there is no selection for "pair remote"?

Are you seeing an option for "Forget Remote" instead?  If so it means that your Echo is already paired to a remote, so you need to select that option, which should break the existing connection and then give you the "Pair Remote" option, which you can then use to pair with your new remote.
Title: Re: Amazon Echo Customer Support
Post by: Asti on December 04, 2017, 06:03:14 am
For the UK Customers, if you need to contact Support same steps, different site --

https://www.amazon.co.uk/gp/help/customer/contact-us

Alas I don't have UK Echo's Phone Number or Email Address.
Title: Re: Amazon Echo Customer Support
Post by: gadget on July 18, 2018, 11:43:29 am
Nice info! Thanks for Sharing......