Echo & Alexa User Discussions and Support Forums

General Category => Amazon Echo Discussion => Topic started by: Clemdog on February 18, 2019, 01:14:25 pm

Title: Your Provider Canít Do That!
Post by: Clemdog on February 18, 2019, 01:14:25 pm
Lately one of my Hue bulbs will no longer turn on or off. I get the response ďyour provider canít do that.Ē
Whatís odd however is that I CAN say turn light to 100% or whatever % and it will respond to that.  Itís just on or off that gets the provider response...
Anyone know whatís going on?
Title: Re: Your Provider Canít Do That!
Post by: Clemdog on February 23, 2019, 08:12:48 pm
I canít be the only one that this is happening to...can I?
Title: Re: Your Provider Canít Do That!
Post by: renegade600 on February 23, 2019, 10:26:43 pm
go into your history and see what alexa is hearing.
Title: Re: Your Provider Canít Do That!
Post by: Clemdog on March 09, 2019, 01:12:59 pm
History show that Alexa is hearing correctly. I can turn the light to any percentage I ask but whenever I ask for a simple on or off I get ďyour provider couldnít do that.Ē
Title: Re: Your Provider Canít Do That!
Post by: renegade600 on March 09, 2019, 09:57:43 pm
post the exact command you are giving to turn on/off lights
Title: Re: Your Provider Canít Do That!
Post by: Clemdog on March 16, 2019, 12:16:30 pm
post the exact command you are giving to turn on/off lights

ďAlexa.  Turn on living room.Ē  Or ďAlexa.  Turn off living room.Ē
These commands worked fine up till a couple of months ago...

As Iíve said I can still tell it to set living room to percentage and that works fine. Itís only the on or off that gets the ďyour provider canít do thatĒ reply.
Title: Re: Your Provider Canít Do That!
Post by: briancbb on March 16, 2019, 04:22:25 pm
Have you tried a different order in the command?  I say "Alexa, Living room on" or "Alexa, Living room off".
Title: Re: Your Provider Canít Do That!
Post by: Clemdog on March 16, 2019, 07:56:45 pm
Have you tried a different order in the command?  I say "Alexa, Living room on" or "Alexa, Living room off".

Oddly no. Doesnít work.

But I just tried ďAlexa. Turn living room to 40%Ē and that works just fine.

Weird...
Title: Re: Your Provider Canít Do That!
Post by: jwlv on March 16, 2019, 09:21:29 pm
Lately one of my Hue bulbs will no longer turn on or off. I get the response ďyour provider canít do that.Ē
Whatís odd however is that I CAN say turn light to 100% or whatever % and it will respond to that.  Itís just on or off that gets the provider response...
Anyone know whatís going on?

Only 1 bulb is doing that? How many other Hue bulbs do you have? And all of the other ones are working fine?
Maybe disconnect that 1 bulb, factory reset it, and the set it up again as new. Might also be helpful to power cycle everything, including all of the Hue bulbs, the Hue bridge, and your Echo devices.
Title: Re: Your Provider Canít Do That!
Post by: Clemdog on March 17, 2019, 12:53:42 pm
Lately one of my Hue bulbs will no longer turn on or off. I get the response ďyour provider canít do that.Ē
Whatís odd however is that I CAN say turn light to 100% or whatever % and it will respond to that.  Itís just on or off that gets the provider response...
Anyone know whatís going on?

Only 1 bulb is doing that? How many other Hue bulbs do you have? And all of the other ones are working fine?
Maybe disconnect that 1 bulb, factory reset it, and the set it up again as new. Might also be helpful to power cycle everything, including all of the Hue bulbs, the Hue bridge, and your Echo devices.

I have three bulbs in the house. The other two work as they should.

Iíve deleted and added back the living room light with the same exact results. No direct on and off but it will set the light at whatever percentage I ask...
Title: Re: Your Provider Canít Do That!
Post by: jwlv on March 18, 2019, 02:43:56 am
That is strange. The one last thing I can think of is the firmware. Make sure all your Hue bulbs are running the same version.
Title: Re: Your Provider Canít Do That!
Post by: renegade600 on March 18, 2019, 04:59:57 am
where is the bulb located, in a floor or table lamp or ceiling?   if lamp, is it a three way?   does it have an electronic switch?  or a button you push or turn?   
Title: Re: Your Provider Canít Do That!
Post by: scottrods on March 18, 2019, 07:53:16 am
Change the name of the room to something else (TV Room, Sitting room...) or change the name of the bulb which I will for the sake of argument ASSUME you have the bulb and the room named the same thing... which is a no-no in the Alexa systems... If the room and the bulb share the same name it usually gives you a "multiple devices share the same name" message and does nothing... but I have had a time or two I had to work out similar issues due to this with no indicators at all.

Name the Light you're trying to turn on/off something like "Corner light" and the room name stays the same as it is... if that is the issue, this should cure the problem. Once the room and the bulb have different names, you can use both to turn that light on/off if you only have the one bulb in that room.