Echo & Alexa User Discussions and Support Forums

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Amazon Echo Discussion / Re: Can this even be done...
« Last post by mike27oct on April 09, 2019, 04:03:55 pm »
Yesterday, we had a large package from Amazon delivered and when wife checked on status of delivery it had been delivered a short time earlier and delivery notice included a photo of the large boxed-suitcase sitting on our front porch by door!  No one rang our doorbell.  They need to do this, too.
Amazon Echo Discussion / Re: Alexa not discovering Harmony devices
« Last post by dragon123 on April 09, 2019, 10:21:29 am »
I'm presuming the harmony hub is your first harmony remote, right?

Logitech Harmony doesn't work with 'devices', it works with 'activities', so why would you expect your devices to show up in alexa?
You really need to stop thinking about controlling your devices individually, and create activities for thing you want to do, like Watch TV, Watch Movie, etc. And use volume control for THAT activity.
Do not use the 'devices' tab in the app to control volume and such, that tab is only meant for adding/deleting devices and for troubleshooting really. When you buy a Harmony remote, ANY Harmony remote, you need to let go of that way of thinking. Any harmony remote that doesn't have the hub wouldn't even let you, at all.
Echo Across the Pond (Europe) / Re: Can't reconnect Echo Dot (3rd Gen)
« Last post by greatcapp on April 09, 2019, 09:53:16 am »
It's probably a long shot, but I had a similar issue with a few of my Echo devices.

Do you have any SmartDNS service type stuff running on your router? I use SmartDNSProxy on my home network and it was that causing my issues.
Once I turned it off, all worked properly again.
Amazon Echo Discussion / Alexa not discovering Harmony devices
« Last post by gh227 on April 09, 2019, 09:43:48 am »
Here is my setup -
Harmony Hub & Elite remote
LG TV1 (2016)
LG TV2 (2018)
Verizon set up box (VMS 4100)

The hub and alexa are on 2.4 GHz on a Asus router. I have added activities and favorites on TV1 and enabled Blue Harmony skill on Alexa. Upon linking on Alexa and discovery, all the activities and favorites are available under scenes under Alexa and working properly though Harmony and Echo voice control. However I don't see the above 3 devices on Alexa and therefore unable to control them individually (power, volume etc.). I have tried unlinking and linking with Alexa, resetting hub. But nothing seems to work. Any ideas?
Amazon Echo Discussion / Re: Can this even be done...
« Last post by renegade600 on April 09, 2019, 04:28:26 am »
if the echo was stolen or delivered to the wrong location and not returned, then amazon will lock the device and it cannot be use by anyone. 
Amazon Echo Discussion / Re: Can this even be done...
« Last post by FarmerBob on April 08, 2019, 06:24:58 pm »
From what I have seen these things are creepily attached to your account the second they are ordered. It should show up in your Echo devices in the Alexa app. I would imagine that Amazon would see it the second anyone tries to connect it to the Internet. And would kill it or hunt it down with one of their drones.

It would have to be "Deregistered" by you in your Alexa account as I have had to as they describe when giving one as a gift or giving away a unit you have used. It's along the lines, if not worse than Apple and their gear.
The supervisor did not say in his phone message what caused the problem, but that he would call back.  I called back, but reaching a specific person in Echo support is like finding a needle in the haystack.  I am impressed their support got on the problem ASAP.  Kudos to them.  It does pay to lean on support when necessary.  It is all still working fine a few hours later.

It is so cool I have the mobility and portability of playing it all via the Alexa iPhone app now, too.

Amazon Echo Discussion / Can this even be done...
« Last post by dxn on April 08, 2019, 05:20:15 pm »
Ok so maybe I'm crazy for even thinking this but it is driving me crazy and I just have to see if it's even possible or not.  So here's my situation. I recently ordered my Echo Dot from Amazon and by all indications it shows it was delivered over a week ago but I never got it. My girlfriend has never had an issue when ordering from Amazon... bottom line here is I do not think there is any issue with the delivery... I am convinced one of my neighbors (we live in an apt) stole it while it was sitting in front of our door.  So my question is... once my replacement gets here (being sent to a different address where they don't live in an apt) is there a way I can track or search or whatever to see if there is another Echo device that is close by? This will tell me whether or not my neighbors have one. 

Any feedback you can provide is much appreciated. Thanks.
The Alexa/Plex problem IS FIXED!  In some ways, better than ever.

I was notified by the Echo support supervisor by phone message this morning.  There was still some issues I had to fix myself, e.g., some of my previous settings were deleted like the default server (my My Cloud NAS) so I had to reset it for every Alexa device.  I even got it to work via the Alexa app voice button on the iPhone app. Right now, I am listening to Plex play music on iPhone via the Alexa button and listening to phone through Bluetooth headphones.

This is a very cool way to enjoy using Alexa to control Plex functions. 
If you want to do same, see this Plex weblink:

did they say what caused the problem to begin with?  bad update maybe?   glad you got it going again :-)
Amazon Echo Discussion / stringify is shutting down
« Last post by renegade600 on April 08, 2019, 04:47:10 pm »
for those who use stringify to help with automating some alexa features, it is time to find another source.  It is shutting down in a couple months.
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