Echo & Alexa User Discussions and Support Forums

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Amazon Echo Discussion / Re: New Router--Alexa Can't Find My Station
« Last post by shergo on August 14, 2019, 09:54:00 am »
Have you trying setting it up on the alexa.amazon.com?  To get stations I wanted I have had to set it up it up on the website for the first time versus asking for it verbally.  Go to music, video and books. Choose Tune In and set it up there.  It worked for me.
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Thanks, Laurel. I'll try that.
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Amazon Echo Discussion / Re: New Router--Alexa Can't Find My Station
« Last post by renegade600 on August 14, 2019, 05:08:48 am »
I installed a new router this morning. After I installed it, I changed the network info for my Echo devices, which seemed to work perfectly. HOWEVER, now I cannot get the radio station I have listed to via my Echo devices ever since I got them. Before installing the new router this morning, I was listening to Radio IQ via TuneIn. After installing, when I ask for Radio IQ, I can only get its sister station WVTF. Prior to this, by the way, I could ask for and listen to either one. I tried Amazon support and got no help at all. Any suggestions, anyone? Thanks in advance!

a new router should not make any difference unless it is being interfered with by another device.  check your history in settings and see what it heard.
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Amazon Echo Discussion / Re: New Router--Alexa Can't Find My Station
« Last post by mike27oct on August 14, 2019, 01:00:23 am »
I can get my Alexa devices to play either station from TuneIn.  A new router should have no affect on which stations can play. 
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Amazon Echo Discussion / Re: New Router--Alexa Can't Find My Station
« Last post by Laurel on August 13, 2019, 11:25:15 pm »
Have you trying setting it up on the alexa.amazon.com?  To get stations I wanted I have had to set it up it up on the website for the first time versus asking for it verbally.  Go to music, video and books. Choose Tune In and set it up there.  It worked for me.
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Amazon Echo Discussion / New Router--Alexa Can't Find My Station
« Last post by shergo on August 13, 2019, 09:18:17 pm »
I installed a new router this morning. After I installed it, I changed the network info for my Echo devices, which seemed to work perfectly. HOWEVER, now I cannot get the radio station I have listed to via my Echo devices ever since I got them. Before installing the new router this morning, I was listening to Radio IQ via TuneIn. After installing, when I ask for Radio IQ, I can only get its sister station WVTF. Prior to this, by the way, I could ask for and listen to either one. I tried Amazon support and got no help at all. Any suggestions, anyone? Thanks in advance!
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Amazon Echo Discussion / Re: Smart Plug skill enable
« Last post by Clay L on August 12, 2019, 06:05:50 pm »
 It says email/phone number. Tried both separately and together separated by a /.
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Amazon Echo Discussion / Re: Smart Plug skill enable
« Last post by jwlv on August 12, 2019, 11:15:23 am »
Looking at the screenshot you included shows that the login is expecting a phone number. That could be why your login is deemed incorrect.
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Amazon Echo Discussion / Re: Amazon Alexa & Echo Dot
« Last post by alexafriend on August 12, 2019, 11:06:30 am »
Ok, I will try suggested, thank you.
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Amazon Echo Discussion / Send message to another dot
« Last post by sorethumbs on August 12, 2019, 08:06:28 am »
I'm trying to find out how you can message (voice or typewritten) a particular dot in my home
I know you can 'drop in' on another dot - or send an announcement to all 'dots' throughout the house but I would like to be able to send a message to just one dot.

I'm stumped because I've come across something I just can't figure out.  I have 3 dots in the house called 'Dad', 'daughter' and 'downstairs' - all have been named that way.  If I ask Alexa to message any of those 3 devices by name its says sorry I don't have that contact which makes sense as I don't have those as contacts in my app.
I have a Sonos One downstairs which I have named the device as 'Dining Room' and linked to the Alexa app so I can ask it to 'play radio on Dining Room' and sonos plays instead of the dot via voice command.

Now here's the part I'm stumped with - If I ask Alexa to 'message dining room' it sends a message and plays on my dot called 'downstairs'.  How is that happening?
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Amazon Echo Discussion / Re: Smart Plug skill enable
« Last post by Clay L on August 11, 2019, 05:34:14 pm »
I tried using my Smart Life account info with no luck with both a PC app and a Kindle Fire 7 Alexa app, I have sent an email to Smart Life and am waiting for an answer.
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