Echo & Alexa User Discussions and Support Forums

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Amazon Echo Discussion / Shopping list items different counts
« Last post by gliebisch on January 14, 2021, 09:08:26 am »
My Shopping tab on the iPhone app says I have 23 items.  If I open the tab and count the items I have 38 items. If I ask Alexa how many items I have on the list it also says I have 38.  I have determined that the 23 items are those that were added verbally, and the other 15 are items that I added within the app.   I could ignore the summary number (23) as incorrect, but if I ask Alexa to print my shopping list, it only prints the 23 that I added verbally and not the items I added from within the app. Customer Service no help.  Power cycled everything multiple times. Any ideas?
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it sounds like a wifi issue since the problem is sill in the same room but different dots.   where is the access point located?  In the same room or outside?   If outside, try moving the dot to in front of the door - if it is not. 
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Thanks for the reply!  Yeah, this is a pretty regular issue now (1 - 2 times every other or so day).  Not a big deal, more a nuisance.

After sending this, I had the problem again. I swapped the dots.  The office dot was the one with the problem.  Brought the kitchen one upstairs, powered it on (and changed their names in the alexa IOS app).  Soon after, the previously kitchen dot now in my office had the issue (audio stops, and alexa says bloomberg radio isn't available!  While the office one moved down to kitchen is still streaming bloomberg radio hours later.

So power supply issue (didn't swap them), wifi connection!? (there's access points near each one, so they have a (too strong?) signal and are connecting to different model access points)

Or 'computer room' name for a dot is an easter egg for amazon to give the person a hard time : ) ???

gotta see if the problem stays up here or moves to the kitchen.

Both are on a countertop, not covered with papers / no airflow issues (so not overheating issues).  and weird that it's just bloomberg radio. I can ask for other tune in stations.  AND bloomberg is working in the kitchen, so it's not like bloomberg isn't sending the stream to tune in...
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sometimes it just takes a reboot.  if it is working now, then I would not worry about it unless it happens again.   usually when a station don't play on one device, it is beyond the users ability to fix other than reboot the echo device, reboot the router or move the device.
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I have 2 echo dots V3 - 1 in kitchen, 1 in my office.

Both are near wireless access points. I listen to Bloomberg Radio (from TuneIn) most of the day.

In the office, it will stop working once in a while.  If I say 'alexa, play bloomberg radio', sometimes it starts up again.  Sometimes it says 'bloomberg radio on tune in live is not available'.  And the ring is lit blue / green, not red as it talks.

But other stations on tunein and other tasks work fine on that dot.  AND I went to the kitchen and bloomberg was playing, I could stop then have it start again.

I just rebooted the office dot and now it's playing bloomberg radio. (so maybe a reboot might have solved it?).

Any recommendation on how to get the office Dot to keep playing that 1 station : ) ??

I've factory reset it and added it back to my account previously but problem persists.
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Amazon Echo Discussion / Re: Alexa App not showing tv
« Last post by renegade600 on January 13, 2021, 04:22:30 am »
try deleting the lg skill in the alexa app and then enable it. 
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Amazon Echo Discussion / Alexa App not showing tv
« Last post by Mars1954 on January 12, 2021, 08:51:03 pm »
I use to see my LG TV in my alexa app settings and now its gone how do I get it back I use to be able to hit my home button on my Alexa remote and my TV and receiver would come on at the same time I have my fire stick in a HDMI port on my AV receiver and then it goes to an Arc enabled HDMI on the TV
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Alexa Across the Pond (Europe) / Multiple Echo Dots with Multi User Household Setup
« Last post by Deet27 on January 12, 2021, 04:22:56 pm »
Recently bought 3 Echo Dots and a Echo Show 5. I just want to confirm that I have set them up in the correct configuration. There is 2 adults and 2 Teenagers in the household.

When I first got the Dots we all setup individual Alexa accounts linking Spotify to each account (we have Spotify Family) the problem was when I had setup Routines to switch off lights/Plugs etc no one else was able access. Dropins and Announce were also not working. So I assumed I setup incorrectly and reset up.

Now I have everyone logged into my Alexa App account as "someone else" and each setup new User/Profile? has gone through the recognise Voice setup. Im assuming that is the correct way to setup (the whole house on one Account).

The issue I'm getting is now two people cannot play Spotify in different rooms and we can't have our own individual reminders/calendars etc.  Is it better for me to work from a "Household" or to have everyone sign into the echos on individual amazon accounts (my kids are in their late teens and have their own amazon sign ins.)?
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Alexa Assistive Technologies / Re: Setting up echo for older person
« Last post by renegade600 on January 10, 2021, 04:01:46 pm »
I would suggest buying her a cheap phone and the cheapest sim card you can find and set her account up on that.

You can still log into her account from your phone.

hopefully the problem would be solved after three years. 
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Alexa Assistive Technologies / Re: Setting up echo for older person
« Last post by jwlv on January 10, 2021, 03:07:51 pm »
You don't necessarily need to have to pay for cell service or a sim card. Any recent model smartphone with WiFi (i.e. any cheap Android phone) can be used to set up a new Echo device. Some tablets will work too, although I've seen certain features are not available in the tablet version of the Alexa app.

The important thing is the Echo device should be set up using your mum's own Amazon account. That way, anyone who wants to contact her via drop-in will be connect to her and not you.
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