Echo & Alexa User Discussions and Support Forums

General Category => Amazon Echo Discussion => Topic started by: I49mobile on December 20, 2020, 05:55:08 pm

Title: my Echo studios (paired) keep dropping Amazon Music HD
Post by: I49mobile on December 20, 2020, 05:55:08 pm
I have called amazon tech support but to no avail.  I have restored both devices to new. I have bought a new router. I have Suddenlink cable 400 down.  I have tried 5 and 2.4. the 2.4 doesn;t work well. The devices are 20 feet from the router. A speed test at the studios shows 424 down. i deleted Alexa and reinstalled twice.   The devices a couple times have switched networks.  If I use just one studio I don't have the issue it appears.   I connected the paired studios to a Verizon Mifi and the units performed flawlessly for about six hours, then had issues   I am at my wits end.  Any thoughts ? thanks steve