Echo & Alexa User Discussions and Support Forums

General Category => Echo Technical Support => Topic started by: Satch on May 01, 2020, 11:36:28 am

Title: Echo Show 5 / Bose SoundTouch 10 / Spotify
Post by: Satch on May 01, 2020, 11:36:28 am
I have an Echo Show 5 which has a Bose SoundTouch 10 connected to it as it’s preferred speaker. When I ask the Echo Show 5 to play something on Spotify, it responds with “playing X on Spotify”. After a few seconds it responds with “Spotify is not supported on this device”.

When I remove the SoundTouch 10 as the preferred speaker, Spotify plays fine on the Echo Show 5. Spotify also plays fine on the SoundTouch 10 both via the SoundTouch app or preset buttons on the SoundTouch 10 itself.

I’ve tried factory resetting both devices, disabling the Spotify skill via the Alexa app etc but nothing makes it work.

Asking the Echo Show 5 to play something on Tunein plays on the SoundTouch so no issues there. Amazon Music content also plays fine using this setup.

Does anyone have any suggestions to get this setup working with Spotify?