Echo & Alexa User Discussions and Support Forums

General Category => Echo Technical Support => Topic started by: Tgs2401 on October 03, 2019, 11:43:58 am

Title: Guard issue on Echo Dot
Post by: Tgs2401 on October 03, 2019, 11:43:58 am
Guard will not allow me to enable the glass breakage or the smoke/CO2 alarm sound function. They are grayed out on the settings page. I removed and reloaded the app and checked the dot to be sure itís up to date and listed as capable of this function. Amazon help was a joke....
Any ideas?
Title: Re: Guard issue on Echo Dot
Post by: jwlv on October 04, 2019, 05:44:13 pm
Did you include at least one of your Echo devices in the Guard Settings? You must have one or more Echo devices added to Guard so that those devices can listen for smoke/CO2 alarms. I have 10 Echo devices in my home and I set 8 of them to be listening. See screenshot. I also have the Ring Alarm system. I'm not sure if that's required for this to work.

(https://i.imgur.com/sk6JE54.jpg)


Guard will not allow me to enable the glass breakage or the smoke/CO2 alarm sound function. They are grayed out on the settings page. I removed and reloaded the app and checked the dot to be sure itís up to date and listed as capable of this function. Amazon help was a joke....
Any ideas?
Title: Re: Guard issue on Echo Dot
Post by: renegade600 on October 04, 2019, 07:05:01 pm
where do you live.  may not be available yet.