Echo & Alexa User Discussions and Support Forums

General Category => Amazon Echo Discussion => Topic started by: shergo on August 13, 2019, 09:18:17 pm

Title: New Router--Alexa Can't Find My Station
Post by: shergo on August 13, 2019, 09:18:17 pm
I installed a new router this morning. After I installed it, I changed the network info for my Echo devices, which seemed to work perfectly. HOWEVER, now I cannot get the radio station I have listed to via my Echo devices ever since I got them. Before installing the new router this morning, I was listening to Radio IQ via TuneIn. After installing, when I ask for Radio IQ, I can only get its sister station WVTF. Prior to this, by the way, I could ask for and listen to either one. I tried Amazon support and got no help at all. Any suggestions, anyone? Thanks in advance!
Title: Re: New Router--Alexa Can't Find My Station
Post by: Laurel on August 13, 2019, 11:25:15 pm
Have you trying setting it up on the alexa.amazon.com?  To get stations I wanted I have had to set it up it up on the website for the first time versus asking for it verbally.  Go to music, video and books. Choose Tune In and set it up there.  It worked for me.
Title: Re: New Router--Alexa Can't Find My Station
Post by: mike27oct on August 14, 2019, 01:00:23 am
I can get my Alexa devices to play either station from TuneIn.  A new router should have no affect on which stations can play. 
Title: Re: New Router--Alexa Can't Find My Station
Post by: renegade600 on August 14, 2019, 05:08:48 am
I installed a new router this morning. After I installed it, I changed the network info for my Echo devices, which seemed to work perfectly. HOWEVER, now I cannot get the radio station I have listed to via my Echo devices ever since I got them. Before installing the new router this morning, I was listening to Radio IQ via TuneIn. After installing, when I ask for Radio IQ, I can only get its sister station WVTF. Prior to this, by the way, I could ask for and listen to either one. I tried Amazon support and got no help at all. Any suggestions, anyone? Thanks in advance!

a new router should not make any difference unless it is being interfered with by another device.  check your history in settings and see what it heard.
Title: Re: New Router--Alexa Can't Find My Station
Post by: shergo on August 14, 2019, 09:54:00 am
Have you trying setting it up on the alexa.amazon.com?  To get stations I wanted I have had to set it up it up on the website for the first time versus asking for it verbally.  Go to music, video and books. Choose Tune In and set it up there.  It worked for me.
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Thanks, Laurel. I'll try that.
Title: Re: New Router--Alexa Can't Find My Station
Post by: shergo on August 14, 2019, 09:55:19 am
I can get my Alexa devices to play either station from TuneIn.  A new router should have no affect on which stations can play.

Of course it shouldn't make a difference. It hasn't before when I changed routers. It has this time, though, which is why it's so puzzling.
Title: Re: New Router--Alexa Can't Find My Station
Post by: Laurel on August 14, 2019, 10:01:49 am
I could verbally ask for my favourite stations with absolutely no luck. But once I entered them on the website, I had no problems.  Worth a try.
Title: Re: New Router--Alexa Can't Find My Station
Post by: scottrods on August 15, 2019, 09:30:37 am
Also, look at the settings for the Music portion of your Account, there is a setting that will allow you to "turn off" music with foul language. If that setting is chosen, some stations (even ones that do not play bad language music) can be eliminated from availability. You can actually read that in the settings if you take a look. Don't know if this would help or not, but Just something I saw recently in settings.