Echo & Alexa User Discussions and Support Forums

General Category => Amazon Echo Discussion => Topic started by: Clay L on August 11, 2019, 04:02:48 pm

Title: Smart Plug skill enable
Post by: Clay L on August 11, 2019, 04:02:48 pm
I can not enable any smart plug skill. All of them give me the same message when I try. http://postimg.cc/CdnkgVvS .(https://i.postimg.cc/k2qjjyQr/screenshot-2.png) (https://postimg.cc/k2qjjyQr) I am using my Amazon/Alexa username (email address) and password. Just for the Smart Life skill I also tried using the username and password for a Smart Life account I set up for the Smart Life skill. Always get the same screen shown above.
Title: Re: Smart Plug skill enable
Post by: renegade600 on August 11, 2019, 04:32:31 pm
you log into skills with the account you have for the device.  You do not use amazons info.  are you able to access your smart life account online using a pc?  near the bottom of the skill there should be a link to contact smart life if you are having problems.    they are the only ones who can help you. 
Title: Re: Smart Plug skill enable
Post by: Clay L on August 11, 2019, 05:34:14 pm
I tried using my Smart Life account info with no luck with both a PC app and a Kindle Fire 7 Alexa app, I have sent an email to Smart Life and am waiting for an answer.
Title: Re: Smart Plug skill enable
Post by: jwlv on August 12, 2019, 11:15:23 am
Looking at the screenshot you included shows that the login is expecting a phone number. That could be why your login is deemed incorrect.
Title: Re: Smart Plug skill enable
Post by: Clay L on August 12, 2019, 06:05:50 pm
 It says email/phone number. Tried both separately and together separated by a /.
Title: Re: Smart Plug skill enable
Post by: Clay L on August 15, 2019, 11:23:45 am
Update. Using GeekSquad instructions (https://www.howtogeek.com/232726/how-to-install-the-google-play-store-on-your-amazon-fire-tablet/) I was able to add the Google Play app to my Kindle Fire 7 tablet and download and install the Smart Life app.  (The Smart Life app is not available in the Amazon app store.) Then I was able to register and discover the Gosund smart plug.
But still when I tried to enable the Alexa Smart Life skill I got a "User name or password not valid" notice.
I clicked on "Forgot Password" and was sent a verification code that when entered enabled the Alexa skill.
So all is well now.