Echo & Alexa User Discussions and Support Forums

General Category => Amazon Echo Discussion => Topic started by: Bert-Jan52 on April 14, 2019, 06:56:28 am

Title: Privacy settings in app not available
Post by: Bert-Jan52 on April 14, 2019, 06:56:28 am
I wanted to delete my voice recordings using the Alexa app on my Samsung Galaxy S9+. Went to 'Settings - Alexa Account - Alexa Privacy'. However, when I click 'Alexa Privacy' an error message pops up stating 'No network available. Please connect and try again. Connection timed out. Please try again'

- I do have (excellent) internet connection; Wifi and 4G. (Wifi - 120 Mbps up, 245 Mbps down)
- All other options work fine
- restarted phone; no effect
- removed - reinstalled app, no effect

I know I can log in to my account on the web and delete the recordings there. I did. But I would like to be able to use the function in the app. Am I overlooking something?

All help / advice appreciated.

Bert-Jan
Title: Re: Privacy settings in app not available
Post by: Laurel on April 14, 2019, 02:45:42 pm
I have never used the app to do this, but I checked out my app on my Samsung Note 8 (which I recently updated to Android pie which I love).  My phone is showing the ability to delete the voice recordings.  Maybe turn off your phone and turn it back on and try again. Good luck.