Echo & Alexa User Discussions and Support Forums

General Category => Echo Technical Support => Topic started by: OneWagz on December 22, 2018, 11:06:28 pm

Title: Basic Alexa Help
Post by: OneWagz on December 22, 2018, 11:06:28 pm
Hey everyone,

I recently set up the standard Echo 2nd gen in my kitchen and am confused over some basic issues I have been having with it. I am just hoping to get some basic advice here. Ill list the issues, any help would be much appreciated!

1) If I say "Alexa, play rap music on Spotify," I get the response "Sorry, something went wrong." Some music genres seem to work fine but others don't. Maybe there are specific music terms I am not using? I think it is on the Echo's end because this command works fine on my wife's Google mini using Spotify.

2) If I say "Alexa, connect to my phone," the Echo will successfully connect to my phone's bluetooth, but after about 10 seconds it will stop whatever is playing and say "i couldn't find anything to connect...[insert long bt connection instructions]." Not sure why it doesn't recognize the connection.

3) Some basic Google style questions don't seem to produce a good answer, is there a way to add a Google Assistant style search/response?

Thanks for your help!