Echo & Alexa User Discussions and Support Forums

General Category => Echo Technical Support => Topic started by: Soggysocks on November 27, 2018, 08:07:30 am

Title: ECHO 1st gen randomly turns off Audio Amplifier, not lost Wi-Fi
Post by: Soggysocks on November 27, 2018, 08:07:30 am
Hi All, A friend gave me an ECHO 1st Generation that was driving them mad. At random times between a few minutes and a couple of days it turns off the audio amplifier. It does this when playing music and also when silent. You hear a speaker "pop" as it does this. It is not the volume being turned down, mute etc. The ECHO continues to listen and execute commands, I've proved this with Bluetooth controls. The ECHO remains connected to my router, I've checked the log. Amazon tech support have given up on me. I've performed 3 factory resets, firmware is up to date.
I've read some posts about connecting to the 5GHz Wi-Fi channel but I don't know how to this via the app. Not sure this will make a difference as I've had the ECHO just a couple of metres from the router.
Any ideas greatfuly received.
Thanks Rick