Echo & Alexa User Discussions and Support Forums

General Category => Alexa Across the Pond (Europe) => Topic started by: Ddavewoods on June 05, 2017, 06:27:12 am

Title: Alexa messaging and calling in the UK
Post by: Ddavewoods on June 05, 2017, 06:27:12 am
Ho does anyone know when this might be anabled in the UK
Title: Re: Alexa messaging and calling in the UK
Post by: StevenR on June 25, 2017, 06:20:14 am
I've just noticed that the setting to enable Drop In for a device is now in the Alexa app in the UK. None of the other settings are there, and I can't enable calling or messaging but this may be a good sign.
Title: Re: Alexa messaging and calling in the UK
Post by: Beetle-Snake on June 27, 2017, 03:13:57 pm
I've just noticed that the setting to enable Drop In for a device is now in the Alexa app in the UK. None of the other settings are there, and I can't enable calling or messaging but this may be a good sign.

I can enable on mine also but can't use it. Tried various commands but get nothing. Looks like we in the UK may need to wait until 'calling' is fully enabled.
Title: Re: Alexa messaging and calling in the UK
Post by: mikee123 on June 30, 2017, 11:49:59 am
Drop in is working for me. Sound quality is absolutely terrible though. Basically unusable. And that's on a very fast fibre broadband and 4G mobile tested from various locations with good and fast data connection
Title: Re: Alexa messaging and calling in the UK
Post by: StevenR on June 30, 2017, 12:23:37 pm
Drop in is working for me. Sound quality is absolutely terrible though. Basically unusable. And that's on a very fast fibre broadband and 4G mobile tested from various locations with good and fast data connection

Is this in the UK?
Title: Re: Alexa messaging and calling in the UK
Post by: mikee123 on July 03, 2017, 03:35:46 am
Drop in is working for me. Sound quality is absolutely terrible though. Basically unusable. And that's on a very fast fibre broadband and 4G mobile tested from various locations with good and fast data connection

Is this in the UK?

Yes I am in the UK
Title: Re: Alexa messaging and calling in the UK
Post by: StevenR on July 03, 2017, 07:52:07 am
How did you get it working? If I say "Alexa, drop in on <device name>" I just get "I'm not quite sure  how to help you with that."
Title: Re: Alexa messaging and calling in the UK
Post by: mikee123 on July 03, 2017, 08:44:15 am
It was a bit fiddly. You have to make sure the app is updated to the newest version. When its updated it'll ask you your name, and contact number (use your mobile number). It will take then the contacts from your address book to see who has an Alexa account. For me, there were none, none of my friends with Alexa have it enabled. In the app, click on the middle button at the bottom (conversations). From there you can find drop in, it then listed my 2 alexas and I can choose which one to drop into.
Does that make sense ?
Title: Re: Alexa messaging and calling in the UK
Post by: StevenR on July 03, 2017, 10:54:46 am
How did you get the updated app? I apparently have the latest Play Store version available in the UK, but this never prompted me for my phone number. Did you download an APK?
Title: Re: Alexa messaging and calling in the UK
Post by: malliekm on July 03, 2017, 12:01:58 pm
Apparently I don't get the whole drop-in thing.   How is it different than the intercom feature?
Title: Re: Alexa messaging and calling in the UK
Post by: AlanH on July 03, 2017, 12:23:04 pm
Apparently I don't get the whole drop-in thing.   How is it different than the intercom feature?

I think an intercom call requires the recipient to accept/answer the call. With Drop-in, the call arrives on your Alexa device without you accepting/answering.

https://techcrunch.com/2017/06/28/amazon-disputes-claims-that-echo-shows-drop-in-feature-is-a-security-risk/

Title: Re: Alexa messaging and calling in the UK
Post by: G-Bot on July 03, 2017, 05:16:25 pm
It was a bit fiddly. You have to make sure the app is updated to the newest version. When its updated it'll ask you your name, and contact number (use your mobile number). It will take then the contacts from your address book to see who has an Alexa account. For me, there were none, none of my friends with Alexa have it enabled. In the app, click on the middle button at the bottom (conversations). From there you can find drop in, it then listed my 2 alexas and I can choose which one to drop into.
Does that make sense ?

I've got the most up to date version of the app from the play store (client version 1.24.2221.0, Bridge version 2.1.23.5) and I don't get presented with the options you describe.

Can you confirm which version you are on?
Title: Re: Alexa messaging and calling in the UK
Post by: G-Bot on July 03, 2017, 05:53:46 pm
I called customer service and they told me Alexa calling had not been launched in the UK yet
Title: Re: Alexa messaging and calling in the UK
Post by: dwlovatt on July 04, 2017, 04:17:45 am
I called customer service and they told me Alexa calling had not been launched in the UK yet

FYI - I am in the UK, using the latest version of App / Device firmware. I have Echo Dots and Echo.

I am using Call and Dropin fine - however: It is not just to do with the latest version of the App. It is where your account is registered.

I have both a US and a UK account (have to have a US billing address and card for the former). When I switch between the two on my devices/app, the features appear and then disappear from the App.

Dropin is...well....freaky and I will be disabling it I think. Call is much more useful as an intercom around the house.

Hope that helps.

Title: Re: Alexa messaging and calling in the UK
Post by: rusty on July 06, 2017, 08:02:12 am
When can we expect the update to this in the UK please?
Title: Re: Alexa messaging and calling in the UK
Post by: GMIDGLEY on July 06, 2017, 08:48:29 am
I got this from Amazon today after sending feedback via Alexa App


Greetings from Amazon.co.uk,

I understand that you'd like to access Alexa calling and Drop in feature on your Echo Dot.

I'm afraid that currently 'Alexa calling and Drop in' is only available in Amazon.com. It may release in Amazon.co.uk but currently, we cannot speculate the exact estimated time of launch of this device in UK.

To ensure utmost attention, I've forwarded your email as a feedback with our concerned team. I'll assure you that your feedback will be taken into the consideration for the launch of this feature in Amazon.co.uk.
Title: Re: Alexa messaging and calling in the UK
Post by: chitambira on July 11, 2017, 03:14:44 am
I've just noticed that the setting to enable Drop In for a device is now in the Alexa app in the UK. None of the other settings are there, and I can't enable calling or messaging but this may be a good sign.

Anybody noticed the drop in setting in Alexa App have been pulled off? Not a good sign....
Title: Re: Alexa messaging and calling in the UK
Post by: mikee123 on July 24, 2017, 10:25:38 am
It was a bit fiddly. You have to make sure the app is updated to the newest version. When its updated it'll ask you your name, and contact number (use your mobile number). It will take then the contacts from your address book to see who has an Alexa account. For me, there were none, none of my friends with Alexa have it enabled. In the app, click on the middle button at the bottom (conversations). From there you can find drop in, it then listed my 2 alexas and I can choose which one to drop into.
Does that make sense ?

I've got the most up to date version of the app from the play store (client version 1.24.2221.0, Bridge version 2.1.23.5) and I don't get presented with the options you describe.

Can you confirm which version you are on?

I have the Android app version 2.1.23.5  (UK)
Title: Re: Alexa messaging and calling in the UK
Post by: EchoTalker on August 13, 2017, 04:11:15 am
Possible reasons this could work for you in the UK

You are an amazon prime member, you shop at Amazon US or registered the account on amazon.com

But if you created an account on the Amazon UK it won't work for you yet.

I created a test Amazon US account and worked for me, so if you have it working it's either you are a prime member or your account is linked to US

Hope that helps anyone wanting to use drop in / calling now (in the UK)

I don't use Alexa to shop for me, so I'll be using the test US account for now.
Title: Re: Alexa messaging and calling in the UK
Post by: alvaro0811 on August 21, 2017, 03:32:22 am
Hi, can you please explain how did you create an US amazon account and then link it to your Alexa device?

Many thanks!
Title: Re: Alexa messaging and calling in the UK
Post by: RalphAverbuch on September 01, 2017, 09:41:29 am
Thought it would maybe be helpful to share my recent experience.

We have three Echo dots in the house -- living room and in both kid's bedrooms. Also have an Alexa enabled Firestick in the TV. So the idea of being able to drop in on the kids to tell them to come for dinner, etc, is VERY appealing. No more yelling at the top of my lungs to get their attention and draw them away from their gadgets.

But it was never appearing as a feature until, last week, I spotted a short-lived, YouTube video that explained how to activate the feature.

Essentially I learned that if I changed my address to the USA then, as if by magic, the features for calling and messaging appeared in the app after re-starting. I tested the room to room calling or calling from the app to a specific Echo dot and all worked just fine. Sorted!

But there was a fly in the ointment. Most of my services are through the UK Amazon site including the Echo Music deal where you can have all the music you want on one echo for 3.99 a month. I'd just begun this subscription (after cancelling my old LoveFilm DVD subscription).

Annoyingly, after testing all the Echo messaging features were up and running, I then discoved that the Echo Music subscription was now AWOL. I did get it back but it required a call to customer support and changing back my account info to the UK.

So everything does work as described in the numerous videos explaining how good it is to have... but if you subscribe to rolling IP based services such as Amazon Prime TV or Amazon Music, I suspect these will break.

So for me it's back to square one and waiting for Amazon to get around to enabling the service for the pesky Brits...

Cheers

Ralph
Title: Re: Alexa messaging and calling in the UK
Post by: tuicemen on September 01, 2017, 10:33:07 am
@RalphAverbuch,
Did you attempt to change your address back to the original prior to calling customer service?
Doing this I read returned most stuff back keeping the dropping and calling and only affected kindle account stuff.
I had read it allowed access to your amazon music still.
If you did attempt to change your address back it is good to know that isn't true.
Title: Re: Alexa messaging and calling in the UK
Post by: TheTsar on September 02, 2017, 06:24:01 am
Here's a solution for drop-in and voice calling in the UK...

I have an echo and a dot linked to my amazon.co.uk account. I could not get voice calling to work.

I did the following this morning and it worked...

I created an amazon.com account and set an address in USA. No payment method needed.
I logged out of the Alexa app (android) and logged in with my new US account.
This failed with the message "Cannot connect to cloud". I cleared Alexa app data and cache, logged in again and it worked.
I had to remove the association between my mobile number and amazon.co.uk account to be able to associate my UK mobile number with the amazon.com account. This was needed to get voice calling working. Wife's number is now set for the amazon.co.uk account.
I changed the location in the app for both echo and dot to be my home address (for weather) and set the time zone to UK. Weather and time now work correctly.
Voice calling now works, Drop in between echo and dot now works.
I had to reconnect a couple of TP Link smart plugs to the Alexa app - these now work.

I'll play with the voice calling and messaging to see if I can find any faults/issues.

One problem I did find is that Spotify voice control does not seem to work. Playing Spotify on phone and sending to echo works fine but Spotify voice control fails (even though Spotify is set as the default music service) So I need to look at this a bit more.   
 


 

Title: Re: Alexa messaging and calling in the UK
Post by: samsethi on September 04, 2017, 09:38:45 am
Hi Tsar

I had thought about doing the same.  Currently there is no UK only skill (so far) that I need on my Alexa/Dot(s) that I can't live without.  I have NEST, TP-Link and Ring devices.  I can't think of anything specific on those devices that would restrict me using the US setting for Alexa.  Having mutli-room (already), intercom, calls and dropin out weigh my need for the BBC flash news briefing. 

One thing this proves there is NO technical reason why Amazon couldn't enable this now in the UK.   

Thanks
Sam
Title: Re: Alexa messaging and calling in the UK
Post by: Kaschool on September 24, 2017, 07:17:48 pm
Hi All

Looks like amazon may have enabled calling in the UK now. I was able to drop in from my echo show in the US to my parents echo in the UK. Works consistently each time over the last couple of days and their echo is registered as a uk account (not faked with US account which I did get working a few months ago).

So Iím guessing they have enabled something in their backend to allow calling to and drop in to uk accounts work. Although I havenít asked my parents to try calling my echo show yet so not sure itís enabled the other way around.

Itís pretty cool since I can look at my show and sometimes it will have an alert saying Mum and dads house recently active so I know they are home and I can just ďdrop inĒ

Rich.
Title: Re: Alexa messaging and calling in the UK
Post by: StevenR on September 26, 2017, 01:36:34 pm
Hi All

Looks like amazon may have enabled calling in the UK now. I was able to drop in from my echo show in the US to my parents echo in the UK. Works consistently each time over the last couple of days and their echo is registered as a uk account (not faked with US account which I did get working a few months ago).

If you had previously had their Echo set up using a US account this is probably why this is working. Amazon probably still has the devices associated with their telephone number so you are able to drop in to them. If they try to drop in or call you they will probably get the same response as I get, "I'm not quite sure how to help you with that".
Title: Re: Alexa messaging and calling in the UK
Post by: Bandageboyz on September 28, 2017, 07:20:47 am
Great to see that calling and intercom (Drop in) are now available in the UK. You need to update the Alexa App a link for which is available via the Amazon Shopping App. Seems to be working for me.
Title: Re: Alexa messaging and calling in the UK
Post by: shorner on September 28, 2017, 11:21:31 am
Not working for me yet, tried downloading latest version through Amazon App which installed fine but think its just the same version at the play store.

Details from the App are:
Host Name: alexa.amazon.co.uk
client Version: 1.24.2680.0
Bridge Version: 2.1.297.0

I have 3 Echo Dots all of which are running Device Software version: 588443520

Can anyone who has it working in the UK with UK account confirm their versions?
Title: Re: Alexa messaging and calling in the UK
Post by: AlanH on September 28, 2017, 11:27:37 am
No sign of an updated Alexa app for iOS on the Apple App Store.
Title: Re: Alexa messaging and calling in the UK
Post by: Beetle-Snake on September 28, 2017, 11:43:52 am
working on my devices despite app not yet being updated
Title: Re: Alexa messaging and calling in the UK
Post by: AlanH on September 28, 2017, 11:48:34 am
working on my devices despite app not yet being updated
What settings need to be enabled to make this work?
Title: Re: Alexa messaging and calling in the UK
Post by: Joe Duffy on September 28, 2017, 12:32:53 pm
I can see the Alexa help pages on Amazon UK now cover calling, messaging and drop-in but I can't see how to enable them either?
Title: Re: Alexa messaging and calling in the UK
Post by: AlanH on September 28, 2017, 12:34:21 pm
I can see the Alexa help pages on Amazon UK now cover calling, messaging and drop-in but I can't see how to enable them either?
Good to know itís not just me  :-[
Title: Re: Alexa messaging and calling in the UK
Post by: Joe Duffy on September 28, 2017, 12:57:46 pm
Using them as a home intercom is what I'm looking forward to! Drives me mad folk bawling upstairs.
Title: Re: Alexa messaging and calling in the UK
Post by: kRAyZZed on September 28, 2017, 03:19:23 pm
This is getting frustrating.

Amazon UK Help states "This feature is available to Alexa customers in the United States, United Kingdom and Germany. All you need to sign up is an Amazon account, the Alexa app (installed on a compatible iOS or Android phone), and a cell phone number."

But even after re-installing the app and redownloading the app from the app store, I still see no option to activate messaging or drop in

Any ideas?
Title: Re: Alexa messaging and calling in the UK
Post by: greatcapp on September 28, 2017, 04:40:55 pm
This is getting frustrating.

Amazon UK Help states "This feature is available to Alexa customers in the United States, United Kingdom and Germany. All you need to sign up is an Amazon account, the Alexa app (installed on a compatible iOS or Android phone), and a cell phone number."

But even after re-installing the app and redownloading the app from the app store, I still see no option to activate messaging or drop in

Any ideas?

Same for me.

I'm guessing we need to wait for something at their end to start up. Spent an hour or so earlier deleting, making usa amazon accounts, install app on ios, android etc. Still no dice.
Title: Re: Alexa messaging and calling in the UK
Post by: AlanH on September 28, 2017, 04:42:22 pm
I donít believe itís working in the U.K. yet.
Title: Re: Alexa messaging and calling in the UK
Post by: Beetle-Snake on September 28, 2017, 05:53:40 pm
I donít believe itís working in the U.K. yet.

Definitely working on mine in the UK on a UK account. I have not done anything to my settings but I can call any device or drop in. Been working since first thing this morning. App still not updated.
Title: Re: Alexa messaging and calling in the UK
Post by: Bandageboyz on September 29, 2017, 10:09:44 am
A couple of comments.
The app has not been updated in the Apple App store from what I can see.
You cannot install the update on all devices. It works on my android phone but not tablet.
I have only been able to update the app using the link listed on the Amazon store. Not directly via the play store.
I am based in the UK with a UK account and have it working with the intercom. Just can't call anyone due to the issues with the app updates.
So its there but the roll out seems rather poor.
Title: Re: Alexa messaging and calling in the UK
Post by: StevenR on September 29, 2017, 11:29:03 am
A couple of comments.
I have only been able to update the app using the link listed on the Amazon store. Not directly via the play store.

Would you be able to share this link? The only link I found in the Amazon Shopping app just sent me to the Play Store with no option to update.
Title: Re: Alexa messaging and calling in the UK
Post by: AlanH on September 29, 2017, 11:55:58 am
Iím taking these claims with a large pinch of salt. I donít believe Amazon would allow a partial release of an updated app for some devices and not others. Plus the ďWhatís new with Alexa?Ē email makes no mention of this.
Title: Re: Alexa messaging and calling in the UK
Post by: greatcapp on September 29, 2017, 01:56:03 pm
Iím taking these claims with a large pinch of salt. I donít believe Amazon would allow a partial release of an updated app for some devices and not others. Plus the ďWhatís new with Alexa?Ē email makes no mention of this.

But the info is on the UK website. It's just not working for most of us? I don't believe the people here who have it working are blagging us. What would be the point in that?

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202153130
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202158530
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202136190
Title: Re: Alexa messaging and calling in the UK
Post by: AlanH on September 29, 2017, 02:04:28 pm
After following three pages of Amazon links, youíre told to sign up for Alexa Calling and Messaging by opening the Conversations tab on the app. Iím running iOS 11.0.1 on an iPhone 6, with the latest version of the Alexa app, and thereís no Conversations tab on my app, and I havenít seen an update to the Alexa app for some time.
Title: Re: Alexa messaging and calling in the UK
Post by: StevenR on September 29, 2017, 02:06:40 pm
I managed to get it working by downloading the APK from another site. The version you need is apparently 2.1.366.0 (the version which was available on the Play Store was  2.1.297.0).
Title: Re: Alexa messaging and calling in the UK
Post by: Beetle-Snake on September 29, 2017, 02:18:53 pm
Iím taking these claims with a large pinch of salt. I donít believe Amazon would allow a partial release of an updated app for some devices and not others. Plus the ďWhatís new with Alexa?Ē email makes no mention of this.

Take as much salt as you want but I can assure you I have it working. I don't know why either but it's 100% working
Title: Re: Alexa messaging and calling in the UK
Post by: AlanH on September 29, 2017, 02:30:55 pm
On iOS or Android?
Title: Re: Alexa messaging and calling in the UK
Post by: Envisager on September 29, 2017, 03:01:55 pm
I managed to get it working by downloading the APK from another site. The version you need is apparently 2.1.366.0 (the version which was available on the Play Store was  2.1.297.0).

Thanks for this - I managed to find the correct Android APK and it now all works like a treat :)

Link: https://android-apk.org/com.amazon.dee.app/32371823-alexa/
Title: Re: Alexa messaging and calling in the UK
Post by: greatcapp on September 29, 2017, 03:07:05 pm
Same for me. I downloaded it from here http://rawapk.com/amazon-alexa-apk-download/ and it's now working fine on mine too.

Thanks for that info .
Title: Re: Alexa messaging and calling in the UK
Post by: greatcapp on September 29, 2017, 03:11:23 pm
I do seem to now have a constant flashing green ring on my echo now. Is that normal, or should I refrain from swearing at the TV each time my team lets another goal in, as the missus is now listening from the dining room? :-)


***EDIT*** Ah, it meant I had a message.

"Alexa, check my messages"

Title: Re: Alexa messaging and calling in the UK
Post by: StevenR on September 29, 2017, 03:18:37 pm
I do seem to now have a constant flashing green ring on my echo now. Is that normal, or should I refrain from swearing at the TV each time my team lets another goal in, as the missus is now listening from the dining room? :-)


***EDIT*** Ah, it meant I had a message.

"Alexa, check my messages"

That caught me out to start with. It's a bit strange that the first thing that happens when you set up calling and messaging is that you get a message from yourself telling you about messaging!

Also, has anybody else noticed that, after enabling messaging, their phone connects to their Echo via Bluetooth at any available opportunity? I ended up having to unpair my phone from my Echo Dot to stop it happening.
Title: Re: Alexa messaging and calling in the UK
Post by: greatcapp on September 29, 2017, 03:35:01 pm
I do seem to now have a constant flashing green ring on my echo now. Is that normal, or should I refrain from swearing at the TV each time my team lets another goal in, as the missus is now listening from the dining room? :-)


***EDIT*** Ah, it meant I had a message.

"Alexa, check my messages"

That caught me out to start with. It's a bit strange that the first thing that happens when you set up calling and messaging is that you get a message from yourself telling you about messaging!

Also, has anybody else noticed that, after enabling messaging, their phone connects to their Echo via Bluetooth at any available opportunity? I ended up having to unpair my phone from my Echo Dot to stop it happening.

Just checked my phone with a Spotify song, and whilst it told me it had found a new place to play from, I just said "not now" and it played through the phone.I'll keep an eye on it though.
Title: Re: Alexa messaging and calling in the UK
Post by: MacNee on September 29, 2017, 04:01:45 pm
Downloaded the newer version but no contacts to talk to?? Uninstalled and reinstalled and it asked permission to access phonebook but still no contacts... suggestions please??
Title: Re: Alexa messaging and calling in the UK
Post by: greatcapp on September 29, 2017, 04:54:40 pm
Downloaded the newer version but no contacts to talk to?? Uninstalled and reinstalled and it asked permission to access phonebook but still no contacts... suggestions please??

The missus is logged in to Alexa app on her iPhone, but the updated app isn't live on there. I got her to log in on my Android app, and it set her up from there. I can now call or message her from my phone and the echo's at home ring.

Or are you hoping to call people from your regular phone contacts type list (that don't have echos setup)? Not sure if that will work yet (or at all).
Title: Re: Alexa messaging and calling in the UK
Post by: MacNee on September 29, 2017, 05:09:54 pm
Was trying to message my brothers echo dot.  I told him of the update, perhaps he hasn't installed it yet so I doesn't recognise him yet.
Title: Re: Alexa messaging and calling in the UK
Post by: chrisarvor on October 01, 2017, 07:42:36 am
If you check your app make sure you have the conversation Balloon on the top right
Title: Re: Alexa messaging and calling in the UK
Post by: samsethi on October 01, 2017, 05:11:18 pm
This is now beyond frustrating.  I was slightly annoyed when these features were launched only in the US and not UK but now it's beyond galling because Amazon UK has started marketing on the UK website about how great the messaging is with Alexa.  I don't understand the delay given the Android version can be sideloaded already.   
Title: Re: Alexa messaging and calling in the UK
Post by: MacNee on October 01, 2017, 05:14:40 pm
My brother was still on older version , now that he has upgraded its working fine now. Strange the newer version of app wasn't on play store.
Title: Re: Alexa messaging and calling in the UK
Post by: TheTsar on October 03, 2017, 03:16:02 am
The new version of the app is now on the Play Store.
Title: Re: Alexa messaging and calling in the UK
Post by: AlanH on October 03, 2017, 03:17:33 am
As is the iOS version in the App Store.
Title: Re: Alexa messaging and calling in the UK
Post by: Jon1606 on October 03, 2017, 03:59:28 am
Hi all

Right I read about this in the on Friday 29th Sept and was very excited (sad I know), anyway I could not get it to work so I called Amazon.

They told me that no update to the app was needed BUT the
device software version of my Dot must be at 588443320.

I have three dots and they are all on version 588443520.

The upgrade to the version is being rolled out in a controlled manner and should be done within the week for all dots.

I am holding my breath !
Title: Re: Alexa messaging and calling in the UK
Post by: MacNee on October 03, 2017, 04:46:18 am
Im sure It's the alexa app software that needs updating to support the call and messaging. If you look at the app version the newest one is now 2.1.366.5 on play store.
Title: Re: Alexa messaging and calling in the UK
Post by: AlanH on October 03, 2017, 04:52:41 am
Makes sense. I updated the iOS app and now have the Conversations icon, but the Echo firmware is the same as before.
Title: Re: Alexa messaging and calling in the UK
Post by: Jon1606 on October 03, 2017, 05:00:06 am
I am running the app from an apple ipad (Ios), and have client version 1.14.2698.0 bridge version 2.1.162.0.

I am sure this is up to date.

What is your device version?
Title: Re: Alexa messaging and calling in the UK
Post by: AlanH on October 03, 2017, 05:05:42 am
On both iPhone and iPad:
Client Version 1.24.2698.0
Bridge Version 2.1.368.0
Title: Re: Alexa messaging and calling in the UK
Post by: samsethi on October 03, 2017, 10:29:51 am
iOS all working now after app update.  Tested echo to echo AND echo to Alexa App on my phone.  Still cannot pair my echo to FireTV but did manage to stream the music from my FireTV (connected to the TV) onto the kitchen echo and of course music everywhere is working.Now setting up an Amazon household account to include the wife and kids so they can install their own Alexa app and thus we can all call and connect. 

Wondering if I can start a video call on my Alexa app iPhone and have it appear on my TV via the FireTV for my wife.   I guess once the echo dot is paired I will be able to do that?
Title: Re: Alexa messaging and calling in the UK
Post by: phcjpp on November 20, 2017, 04:21:58 pm
Evening,

So I have been following this thread as I have been trying to get local echo to local echo intercom working (I can drop in from my iPhone to local echo just fine and I can call my own contact name in contacts from one local echo and it connects to the other local echo just fine.)

What I cannot do is drop in from one echo to another on my local network (e.g. Alexa drop in on Kitchen Echo from Study Echo).

Spoke to someone in support tonight and I quote "unfortunately it is not available in the UK just yet, there are a few features that at this moment are country specific. "

I have a UK amazon account.

Anyone?

Ta
Chris

Title: Re: Alexa messaging and calling in the UK
Post by: Twitcher on November 21, 2017, 05:37:23 am
New member. It would help if latest posts came first - is there a way to change this?

My problem is with messaging. All echos were registered in my name as I alone have an Amazon account at home. I can call and message from my mobile (the one used to set up messaging) to home echos while I am out and about.

The problem is: My wife tries to call me on my mobile, when I'm out, from a house echo - but my mobile alexa app does not respond. Instead the house echos all glow green. So my wife is effectively calling herself. How can this problem be resolved?