Echo & Alexa User Discussions and Support Forums

General Category => Echo Technical Support => Topic started by: Sachelis on January 24, 2017, 07:55:30 pm

Title: Alexa has "trouble accessing your calendar"
Post by: Sachelis on January 24, 2017, 07:55:30 pm
If I ask any of these questions:
There is a long pause and then she says one of these:
There is another long pause, and then she says, "I am having trouble accessing your calendar. Please try again later."

This has been going on for several weeks.

However, she can answer these questions:
I must include either a date or time in my query (even if the “date” is the word “today”) or she "has trouble accessing my calendar."

It certainly seems she understands the question (she knows she is supposed to get information from my calendar), but she just can’t find the answer until I include a date or time.

I called Alexa support and they didn't have a clue. I tried unlinking and relinking my Google Calendar.
Are other people having this problem? It used to work for me.

Thanks!
Title: Re: Alexa has "trouble accessing your calendar"
Post by: Cleecho on February 21, 2018, 03:02:22 pm
I am having the same trouble.  It was working just fine
Title: Re: Alexa has "trouble accessing your calendar"
Post by: Sachelis on February 21, 2018, 07:25:36 pm
I am having the same trouble.  It was working just fine

I'm the original poster. My calendar has been working fine, but today Alexa prompted me to run the Alexa app (on my phone), choose Settings and then Calendar. There was a message in the app saying I need to reconnect to my calendar (I don't remember the exact words) . I clicked on the linked account, the message went away, and she can read my calendar again.
Title: Re: Alexa has "trouble accessing your calendar"
Post by: Pagemakers on April 03, 2018, 02:39:15 am
Same problem here with my echo spot.
Title: Re: Alexa has "trouble accessing your calendar"
Post by: Pagemakers on April 03, 2018, 07:30:36 am
Sachelis what Echo are you using
Title: Re: Alexa has "trouble accessing your calendar"
Post by: Sachelis on April 03, 2018, 09:46:45 am
Sachelis what Echo are you using

Dot. 2nd generation.
Title: Re: Alexa has "trouble accessing your calendar"
Post by: Pagemakers on April 03, 2018, 09:53:25 am
It’s odd. In my house I have 3 Echos and 1 Spot all connected to the same account. Only the Spot exhibits this bug.
Title: Re: Alexa has "trouble accessing your calendar"
Post by: Pagemakers on April 03, 2018, 09:54:15 am
Here’s the bug in action...

https://drive.google.com/open?id=1-PUhYa9tbj3LmHXh7KPjyhfQ5RC9bEEy
Title: Re: Alexa has "trouble accessing your calendar"
Post by: Pagemakers on April 03, 2018, 09:55:29 am
Tweeted Amazon here. Maybe you’d like to re-tweet

https://twitter.com/diddydaniels/status/981127564973527040?s=21