Echo & Alexa Forums

General Category => Amazon Echo Discussion => Topic started by: PaulKTF on August 06, 2016, 11:59:10 am

Title: Alexa not understanding commands to play a lot of IHeartRadio stations
Post by: PaulKTF on August 06, 2016, 11:59:10 am

Has anyone noticed that Alexa simply doesn't understand the voice commands to play a lot of IHeartRadio stations?

They'll pay fine if I look them up in the Alexa App of course, but she doesn't understand a lot of the requests I make for the stations by voice.

Title: Re: Alexa not understanding commands to play a lot of IHeartRadio stations
Post by: Yoda_One on August 06, 2016, 03:08:08 pm

Try Voice Training under Settings in Alexa App.

Title: Re: Alexa not understanding commands to play a lot of IHeartRadio stations
Post by: PaulKTF on August 06, 2016, 03:10:31 pm

I already did that. The problem is that the voice-to-text engine it uses doesn't understand some of the names of the stations.

Title: Re: Alexa not understanding commands to play a lot of IHeartRadio stations
Post by: mike27oct on August 07, 2016, 01:56:03 am

Quote from: PaulKTF on August 06, 2016, 03:10:31 pm

The problem is that the voice-to-text engine it uses doesn't understand some of the names of the stations.

This is also an issue with some Prime music song titles, artists, albums, etc.  Alexa does NOT understand everything.  Also is an issue with TuneIn sometimes, too.  In this case, I find another way to ask, like the station "nickname" (e.g. Jazz Wyoming) works, or the call letters, or the frequency.  If iheart has different ways to refer to the same station, try them all to find what works best.  Then ADD the station to your Favorites in Alexa app and select station that way if all else fails.