Echo & Alexa Forums
General Category => Echo Technical Support => Topic started by: LEEJUNEHWAN on January 06, 2018, 08:27:41 am
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On the select wifi section, it can't recongnize my wifi.
It repeats password is not correct.
Is there anyone has a same problem?
Of course, I double checked the password and it has no issue on other devices; phone and notebook
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Make sure your 2.4 ghz on the router is turned on and set up. It may disabled.
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I had this happen with one of my dots, but a reset fixed it.
"To reset your Echo device that has volume buttons: Press and hold the Microphone off and Volume down buttons at the same time until the light ring turns orange (about 20 seconds)."
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did it ever work?
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Other issue maybe if you have a dual band router and the ssid is the same for both bands.