Echo & Alexa User Discussions Forums

General Category => Echo Technical Support => Topic started by: Bradeemk on July 22, 2021, 02:46:02 pm

Title: Echo dot wonít play media files.
Post by: Bradeemk on July 22, 2021, 02:46:02 pm
Iíve been doing my due diligence. Two of our devices need to be unplugged all the time as a short term fix to get them to play media. Hereís what Iíve done.
Reset the devices.
Called Amazon Customer Service
Deregestered the devices and set them up again.
Replaced the devices
Called Amazon 14 more times
Many resets
Many router resets
Many unplugs
Called xfinity. They says itís not my internet or settings.
Iím at my wits end. Right now itís not happening on our Echo show 8 (knock on wood) but itís still happening on our new echo dot 4. Alexa will answer all questions but if you ask her to sing a song, read a book, play music (from Apple Music skill, prime music or Spotify) she will say sheís doing it and nothing happens.