Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: Mlreeves on November 04, 2017, 11:24:34 am

Title: Will not play any music
Post by: Mlreeves on November 04, 2017, 11:24:34 am

Will not play music cannot find
Music

Title: Re: Will not play any music
Post by: malliekm on November 04, 2017, 12:00:04 pm

Who have you tried to listen to?  Spotify, Pandora, Amazon?  Do you have accounts with any of them?  What does Alexa say when  you ask for music?  We need more information.

Title: Re: Will not play any music
Post by: GLilly on November 04, 2017, 02:28:37 pm

Having issues here too but only with Prime (Pandora is working fine). It will start to play a song then suddenly stop; have a very delayed start; or stop/start (almost akin to buffering).

Edited to add: I've received one error "I'm unable to play music now"

Title: Re: Will not play any music
Post by: mike27oct on November 04, 2017, 02:57:31 pm

Unplug alexa device for 5 full minutes, then try again.  Tell device to set volume at level 5 to be sure volume is at a listenable level.