Echo & Alexa User Discussions Forums

General Category => Amazon Echo Discussion => Topic started by: hrpuffnstuff on August 05, 2022, 06:30:38 am

Title: ECHO & DOT COMPLETELY RESET START AGAIN
Post by: hrpuffnstuff on August 05, 2022, 06:30:38 am

AS THE SUBJECT.
I need to completely reset, start again both my echos

WHY?
I brought them from the UK (and the app) to the Philippines where they worked for a while but now they are erratic
BOTH dont respond to my voice or commands, say the cant connect to this and that...so I would like to do a complete 'format'

Title: Re: ECHO & DOT COMPLETELY RESET START AGAIN
Post by: AlanH on August 05, 2022, 09:31:28 am

https://www.amazon.com/gp/help/customer/display.html?nodeId=GG9C29YKRS469696

Title: Re: ECHO & DOT COMPLETELY RESET START AGAIN
Post by: jwlv on August 05, 2022, 10:24:01 am

I don't know if this has changed, but in the past if you move your Echo device to a different country/region, you need to contact Amazon customer service to reset the country/region. You can change it in the Alexa app device settings and it'll look like it has updated your region, but skills, content, and other stuff will still be from the original region.