Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: dsegel4 on August 21, 2018, 07:03:46 pm

Title: Drop In Unavailable
Post by: dsegel4 on August 21, 2018, 07:03:46 pm

All devices and contacts (including ourselves) have been enabled for Drop In and are connected to the same network.  I can drop in on one device but when that device tries to drop in on mine, Alexa's voice says I am unavailable.

I've searched high and low for an answer to this. Please help.

Title: Re: Drop In Unavailable
Post by: renegade600 on August 22, 2018, 11:36:11 am

make sure "do not disturb" is disable

Title: Re: Drop In Unavailable
Post by: dsegel4 on August 22, 2018, 01:56:55 pm

Quote from: renegade600 on August 22, 2018, 11:36:11 am

make sure "do not disturb" is disable

It is disabled and, actually, now both devices are saying "not available."

Title: Re: Drop In Unavailable
Post by: renegade600 on August 23, 2018, 03:36:44 pm

try a power cycle on your router and modem.  pull power plug for a slow 10 count, plug the modem and wait for it to cycle on then the router.