Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: MetalMD on November 19, 2016, 05:21:28 pm

Title: Echo recognizing non existent devices
Post by: MetalMD on November 19, 2016, 05:21:28 pm

Echo keeps recognizing 2 TP Link bulbs that I replaced with different bulbs along with the new bulbs.

IOW, I have 5 active TP-Link devices that all work as expected plus 2 offline  TP-Link devices  that don't exist, yet show up in the Alexa app. I "forget" them, and they disappear, but a few minutes later they return, without telling Alexa to "discover devices". The Kasa app only shows the 5 active devices, which is as it should be.

I've tried disabling Kasa and then re enabling, but devices keep showing up.

Any suggestions?

Marc

Title: Re: Echo recognizing non existent devices
Post by: DParker on November 19, 2016, 07:30:01 pm

For some reason the old bulbs are still being reported by your TP-Link account when the Amazon servers contact it to perform device discovery for your Alexa account.  You might need to contact TP-link.