Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: ahmed-anas on December 28, 2017, 03:08:25 am

Title: Echo + app not connecting to internet. ISP blocked? Which ports, urls to check?
Post by: ahmed-anas on December 28, 2017, 03:08:25 am

Hey,

So today when I woke up I realized my echo wasn't responding. I tried the app, and it too failed to connect to the internet saying it was a connection problem.

However the app works fine on 4G or when using a VPN. So obviously something is screwed up via my ISP.

Need to lodge a complaint with my ISP but before I do that I need to identify which url and/or port is blocked

(it is possible that my ISP incorrectly flagged one of amazons URL's and it's blocked all of a sudden).

Can anyone guide me on how i can test this?

Thanks in advance.

Title: Re: Echo + app not connecting to internet. ISP blocked? Which ports, urls to check?
Post by: mike27oct on December 28, 2017, 03:30:10 am

It's likely not as complicated as this.  Why not just reset the Alexa device and set up again on your home network?

Title: Re: Echo + app not connecting to internet. ISP blocked? Which ports, urls to check?
Post by: renegade600 on December 28, 2017, 04:00:43 am

before messing with the settings ttry a power cycle on both the modem and router first.  unplug both and wait a few minutes, then power up the modem wait until it completely powers up with the right lights, then power up the router.