Echo & Alexa Forums
General Category => Echo Technical Support => Topic started by: willow2670 on December 29, 2017, 09:11:32 am
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I cannot download the Alexa App to my Samsung tab version 5.0.2.
It says 'Your device isn't compatible with this device'.
Any suggestions please?
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Had the same problem, except my Samsung Tablet Android version is 5.0.2. What I found is that the Alexa App is not compatible with all versions of Android OS, even if it is 5 and above. So, after trying to get help from Amazon, which did not go well, I decided to go back to the version that was running on my Tablet before I tried upgrading. I searched for the old version of the apk and found: https://www.apkmonk.com/app/com.amazon.dee.app/
This place has all the versions. I tried the newest with the same results. I worked back until I found one that worked.
The one that worked for my tab was the Oct 25 2017. I downloaded and saved that copy, in case I run into this problem again after an update, I will have a baseline.
Hope this helps. Good Luck.
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I cannot download the Alexa App to my Samsung tab version 5.0.2.
It says 'Your device isn't compatible with this device'.
Any suggestions please?
If you have a computer, download the Alexa browser app.
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I cannot download the Alexa App to my Samsung tab version 5.0.2.
It says 'Your device isn't compatible with this device'.
Any suggestions please?
If you have a computer, download the Alexa browser app.
theres an alexa browser app???? I just go to alexa.amazon.com
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Ya when I get not compatible I just install APK like OP did.