Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: CajunGuy on December 05, 2017, 05:55:28 pm

Title: Echo Dot BT Issues
Post by: CajunGuy on December 05, 2017, 05:55:28 pm

This is my current configuration:
Echo Show - Living Room
Echo - Master Bedroom
Echo Dot #1 with BT Speaker - Kid Bedroom #1
Echo Dot #2 with BT Speaker - Kid Bedroom #2
Echo Tap - Patio
Here's my problem. I'd like to group Show, Echo, Dot #1, Dot #2. But when I do this Dot #1 and Dot #2 disconnect from their respective BT speakers and revert to onboard sound. At this point if I go to settings>Dot#1 or settings>Dot#2 I have no control on BT functions for either, can't disconnect or forget. If I remove the two Dots from the group they function as they should. Any help would be appreciated. Thanks.

Title: Re: Echo Dot BT Issues
Post by: Jeff29 on December 13, 2017, 02:23:32 pm

CajunGuy,

Here is the reference for the start of the Bluetooth issues and please note they are significant:

https://www.amazonforum.com/forums/devices/echo-alexa/2246-speaker-selection-doesnt-work-bluetooth-not (https://www.amazonforum.com/forums/devices/echo-alexa/2246-speaker-selection-doesnt-work-bluetooth-not)

Given a great deal of experience in development and specifically with issues of this type I strongly suspect the issues are related (and worst-case they are remotely related but won't get addressed until dev actually reviews Bluetooth failures as a whole).

If you want to help please verify you have the same problem (you do) and then open a ticket with Amazon support with hopes that multiple tickets from different sources will lead to a response from Amazon.