Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: Cpaulg on March 16, 2017, 07:42:14 pm

Title: Software version not updated
Post by: Cpaulg on March 16, 2017, 07:42:14 pm

My new Echo is connected to my wifi and it's working fine. According to Amazon's update info page (https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=201602210&qid=1489705279&sr=1-1), the Echo's software version should be 5264, but the Alexa app shows my device's software version is 3731. My Echo has been powered on for several hours and still no update. Is there a way I can manually update, or should I be expecting an update soon?

Title: Re: Software version not updated
Post by: mike27oct on March 16, 2017, 09:22:29 pm

Have some patience, Newbie.  It might happen tonight.