Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: GADAD on December 09, 2017, 12:44:07 pm

Title: Echo Dot Harmony Issue
Post by: GADAD on December 09, 2017, 12:44:07 pm

Hi after searching the forums I can't see this problem anywhere so

Have an Harmony Hub attached to an echo Dot. The Harmony Hub turns on/off all devices when I use the remote or the mobile app. However, when using Alexa, it will either turn on  or turn off the appropriate devices. When I say watch tv it may or may not work. If it doesn't work, I can go on the remote hit help and say fix and everything will turn on. Then when I say turn off, everything will work fine. Conversely, if it does turn on everything, when I say turn off it will not work. Again have to go to help on the remote and everything shuts down correctly.

Any suggestions?

Title: Re: Echo Dot Harmony Issue
Post by: Drwoodr on December 10, 2017, 06:27:52 pm

Are you getting an audio response from Alexa when it doesn’t work? If so, is it “ok” or some other response?