Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: ramkumarit on October 30, 2017, 08:49:28 am

Title: Error 15:1:26:0:2
Post by: ramkumarit on October 30, 2017, 08:49:28 am

I am getting the following error while connecting to Echo dot
Error 15:1:26:0:2
"Unable to configure device language"
Trying from India, both English(US) andEnglish(India) are having the same issues while selected.
Please help

Title: Re: Error 15:1:26:0:2
Post by: jwlv on October 30, 2017, 09:12:58 am

That means your Echo device is locked by Amazon. It's probably because the original owner reported it stolen.

Title: Re: Error 15:1:26:0:2
Post by: ramkumarit on October 30, 2017, 09:19:58 am

Thank you, Got it as a gift from US. Is there any workaround to get it fixed?

Title: Re: Error 15:1:26:0:2
Post by: Alpha Bitch on October 30, 2017, 12:38:09 pm

Quote from: ramkumarit on October 30, 2017, 09:19:58 am

Thank you, Got it as a gift from US. Is there any workaround to get it fixed?

Call customer service - Phone
Dial 1-877-375-9365 or 1-206-922-0197.

Title: Re: Error 15:1:26:0:2
Post by: gauravrungta on November 01, 2017, 05:46:15 pm

Facing the same issue. Trying the Echo Dot from USA in India.
Help update on any fix