Echo & Alexa Forums

General Category => Alexa Across the Pond (Europe) => Topic started by: fartbox on July 23, 2017, 04:19:02 pm

Title: Unable to join Amazon Music Unlimited in the UK
Post by: fartbox on July 23, 2017, 04:19:02 pm

Hi,

I recently bought an Echo and would like to try music unlimited, but when I say "Alexa: try Amazon Music Unlimited" or "Alexa: sign up to Amazon Music Unlimited" she responds "Sorry, I'm having trouble".  She understands everything else I say.

Does anyone know what might be the problem?  It there any way to sign up for the Echo Amazon Music Unlimited deal without using my voice?

Title: Re: Unable to join Amazon Music Unlimited in the UK
Post by: tonyanorway on July 24, 2017, 02:32:58 am

I presume you have tried the obvious?
Open the Alexa app on your phone or tablet, select HOME, then MUSIC & BOOKS.
From there you should be able to select which service your devices can connect to, including the following:

Amazon My Music
Amazon Music
Spotify
Tunein
Audible
Kindle

Title: Re: Unable to join Amazon Music Unlimited in the UK
Post by: keeptalking on July 24, 2017, 11:58:59 am

I had the same problem. It turned out my Amazon account was set to use the US music service, and needed to be switched to UK. This fixed it instantly.

I sorted it by contacting Amazon's online support, who called me back immediately. The person I spoke to was very helpful!