Echo & Alexa Forums
General Category => Echo Technical Support => Topic started by: DavidDillow on July 15, 2017, 01:37:05 pm
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My Echo Show has lost its ability to find music to play from the internet. Alexa says she is connected to the internet and can give me the weather forecast but cannot find any music that is not in my personal Amazon library. This just started after I hooked up an Arlo security camera and my wife created a shopping list and then downloaded it to her Echo mobile app. How do we tell Alexa to go back to searching the internet for music instead of our Amazon library. Everything was working fine until the two procedures above that we did today.
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Unplug the Alexa device for FIVE minutes, plug back in and try again.
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Mine alos cannot find ny music left unpligged for 10 hours, no joy. Started on the 16th
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If I were you, I would call echo free customer service line and get the help you paid for when you bought the thing. You may need a real time assist.