Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: sarahuk333 on November 16, 2017, 03:49:49 pm

Title: help my echo won't wont
Post by: sarahuk333 on November 16, 2017, 03:49:49 pm

when I plug it in a solid blue light come on and does nothing it won't let me reset it or any thing can anyone help me

Title: Re: help my echo won't wont
Post by: scottrods on November 16, 2017, 08:22:28 pm

Quote from: sarahuk333 on November 16, 2017, 03:49:49 pm

when I plug it in a solid blue light come on and does nothing it won't let me reset it or any thing can anyone help me

Did you push and hold the action button on the top? That will allow for you to enter the set up mode at least. That may be the best place to start.

Title: Re: help my echo won't wont
Post by: sarahuk333 on November 17, 2017, 08:28:17 am

Yh i tried everything I ended up calling Amazon and they r sending me a replacement