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Echo Technical Support / Re: All devices disappeared from Alexa app
« Last post by renegade600 on October 06, 2022, 10:11:41 pm »
It is only temporary.   May take a day or so for it to fix itself.   If you cannot wait, you can try uninstalling then reinstall the app.  Everything is stored on the cloud.    You should be able to access things using your browser by going to alexa.amazon.com or if you have a win pc, download and install the alexa app from the microsoft store. 
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Echo Technical Support / All devices disappeared from Alexa app
« Last post by defaultdotxbe on October 06, 2022, 09:54:55 pm »
All of my smart devices (plugs, switches, thermostat, basically anything other than an Echo or Fire Stick device) have all vanished from my Alexa app. Most of them still respond to voice but I can't change their names or groups.

I made sure I'm logged in to the right account.
I Uninstalled/reinstalled the app.
I deleted and re-enabled the associated skills
Amazon brand plugs don't show up either (they are recognized, but I can't rename them or add them to groups)
I have not tried to find another phone to put the app on but I can get one I'll post the results.

I can see the devices when I create a routine, but the routine won't control them. Same for Favorites, I can add/remove them from favorites but when I try to control them the icon just flashes.
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Smart Devices and Gadgets / sometimes can be so stupid about something so simple
« Last post by renegade600 on October 02, 2022, 03:26:01 pm »
I purchased ring security over a year ago. I was unable to use it because of the siren and had to turn on the cameras separately. I live in a duplex and the landlord will not fix a door that keeps flying open during high winds. It only happens a couple times a year and usually when at work. I work nights. I did not want to disturb my neighbor on the other side of the wall from the base.

Finally figured out how to stop the siren. All I had to do was to open the base station and unplug the speaker. There still is the alarm in the keypad but it is low enough not to bother the neighbors since it is two walls away from them. I have been just 6 screws away for over a year ... Oh well. At least now I can use alexa to arm/disarm now.

I just wish ring gave the ability to turn off the siren without going into the base and voiding any warranty available.
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Amazon Echo Discussion / Re: I need to hard reset alexa, so many probs
« Last post by hrpuffnstuff on October 02, 2022, 08:02:48 am »
THANKS FOLKS

some really great tips  :) :)
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Echo Technical Support / Re: Amazon Echo & Echo Dots
« Last post by renegade600 on October 01, 2022, 11:53:48 pm »
since it is all of them, first thing to try is to power cycle your router.   Unplug the power for a 20 count then plug back in.   Do not use the power button.    If that does not work, do the same with all of your echo devices but unplug for at least 40 seconds.   
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Echo Technical Support / Amazon Echo & Echo Dots
« Last post by jwelte on October 01, 2022, 09:52:53 pm »
I have 1 Echo and 5 Echo Dot's.  Lately, all of my Echo's are none responsive.  I can say the question 6 times but get no response.  If I say, Alexa, what time is it like 2 times, it wakes up.  Almost like Alexa is sleeping.

Well, got them to work, I prioritized several Echo's through my wireless router and now they work.  Plus no slowdown speed with my Internet.
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Amazon Echo Discussion / Re: I need to hard reset alexa, so many probs
« Last post by jwlv on October 01, 2022, 08:06:02 pm »
Two things you need to do for a hard reset.
1. Go to the Alexa app and de-register the Echo device.
2. Physically reset the Echo device by pressing a combination of buttons. Every Echo device has a slightly different way to do this. See this Amazon help page to find your device: https://www.amazon.com/gp/help/customer/display.html?nodeId=GXSS2ZF8TA78X865
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Amazon Echo Discussion / Re: I need to hard reset alexa, so many probs
« Last post by jwlv on October 01, 2022, 08:03:52 pm »
Over time, some Echo devices become deaf. In my opinion this is probably due to dust, grease, hair spray, or whatever else is in the air. Most electronics run warm, so warm airs rises through the ventilation holes on top and draws cool air from other places such as the holes where the mics are. As air moves through the holes, tiny amounts of dust, grease, whatever else attach themselves to the mics. Over several years, your Echo becomes deaf.

To illustrate, I have an Echo Show 5 in my kitchen. It's about 8 ft away from the stove. Just by touching its screen, I could feel a sticky film over it. I assume that the same sticky film got into the mics as well. Of all of my Echo devices, that particular Echo Show 5 is the most hard of hearing. I could be speaking 5 ft away from it in the kitchen and the Echo Dot 15 ft behind me in the living room would answer.

I don't know of a good way to clean grease off the mics without damaging it. So when you are completely fed up with it, that's the time to replace it.
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Amazon Echo Discussion / Re: I need to hard reset alexa, so many probs
« Last post by renegade600 on October 01, 2022, 03:09:34 pm »
see the following link.   
Briefly
I brought echo dot in the UK...moved to Philippines
Alexa works ...BUT..I have to liereally SCREAM & SHOUT at her for commands
She wont play global player, until I reboot her....then she wont change stations
She wot do a lot of things that she did in the UK

Im thinking she doesnt have the proper wifi???...but hey thats why im on here to get advice please

I want to do a hard reset on everything inc the app.
Like start over as if I brought her in the Philippines.

Any advice on how to do this please???

since there are several echo dots, and they reset differently, you need to give the generation of the model you have.    Maybe the following link will have the model you need.

https://www.howtogeek.com/825564/how-to-reset-alexa/
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Amazon Echo Discussion / Re: I need to hard reset alexa, so many probs
« Last post by scottrods on October 01, 2022, 10:25:27 am »
Briefly
I brought echo dot in the UK...moved to Philippines
Alexa works ...BUT..I have to liereally SCREAM & SHOUT at her for commands
She wont play global player, until I reboot her....then she wont change stations
She wot do a lot of things that she did in the UK

Im thinking she doesnt have the proper wifi???...but hey thats why im on here to get advice please

I want to do a hard reset on everything inc the app.
Like start over as if I brought her in the Philippines.

Any advice on how to do this please???

Contact Amazon Echo Support to have them change the country of operation (if possible)... If it's not possible, then you should be able to buy a new one for the new area... They're not that expensive, however, no purchase is cheper, I get that too. Just throwing out ideas that might be...

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