Echo & Alexa Forums

General Category => Alexa Software Development & Technical Discussion => Topic started by: terraV on January 07, 2023, 05:41:53 pm

Title: alexa app won’t accept amazon login and freezes
Post by: terraV on January 07, 2023, 05:41:53 pm
I have an iPhone 12 Pro Max running ios 16.2 and can’t install the Alexa app successfully. When booting the app up, the first popup window asks me to allow Alexa access to bluetooth, which I do, then the next popup window asks me to login to my Amazon account and then displays an “Error” window and that’s as far as I can get. I’ve removed the app, rebooted the modem and iPhone, reinstalled the app with absolutely no luck. Amazon customer support can’t solve the problem. Anyone know what’s going on?
Title: Re: alexa app won’t accept amazon login and freezes
Post by: AlanH on January 09, 2023, 07:08:53 am
One thought might be to Clear History and Website date in Safari settings. Have you tried logging out and logging back into the Amazon site to check that your login details are still valid? One final thought might be to create an iCloud backup and restore your iPhone from that and try again.