Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: Alpha Bitch on June 30, 2022, 10:42:43 pm

Title: New DOT sound issue
Post by: Alpha Bitch on June 30, 2022, 10:42:43 pm

DOT 3rd generation.

Brand new purchased today.  I have 2 other DOTs - 2nd gen (kitchen) & 3rd gen (bedroom).

I set up the *new* DOT w/the exact same settings as the other 2.  However, when I ASK questions the sound is very low.  I have to increase the sound.
When I PLAY music, listen to the radio, etc., the sound comes in perfectly w/o any adjustments.
I unplugged the DOT for approximately 5 minutes.  No change.

Is there anything else I should try before I contact Amazon tech support?

Title: Re: New DOT sound issue
Post by: renegade600 on July 01, 2022, 08:06:15 am

where are you increasing sound from, the app or the dot?   There are also two different sound settings in the app.

Title: Re: New DOT sound issue
Post by: Alpha Bitch on July 01, 2022, 02:45:38 pm

@renegade600 Thank you so much!!!!!!!
I was increasing the sound through the DOT and through the Alexa app **browser.** 
I always use the Alexa app  **browser** to do things (I have a 30' screen iMac) as it's easier on my 72 yrs young eyes. 
The **browser** version has only 1 sound setting.

I had forgotten all about the iOS Alexa app.  I went on my Amazon tablet & found that the iOS Alexa app does have 2 sound settings as you stated.  I increased the sound volumne from the default setting.  That did the trick!!!!!  All is now well.

Thank you so very much.  I am very much appreciative of your help.

Happy July 4th!