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Amazon Echo Discussion / Re: echo plus dropping zigbee devices
« Last post by Joachim47 on May 27, 2023, 12:02:44 pm »Due to new information I like to share here which gives my initial concern a new angle.
In the process of rectifying another failure with the identical blind I had the original problem, the blind motor started to misbehave and never reconnected with my echo. In the end it lost even operability with the associated remote. The customer service rep from graywind ultimately revealed that the generation of blind motors on my delivery from last year had shown problems and are meanwhile replaced by a next generation motor. I am now waiting for a replacement of 5 motors which I am asked to install to ensure proper operation on all 5 blinds. So my problem seems to have more to do with the hardware provided by the blind manufacturer than the echo automation environment and/or changes done by amazon.
In the process of rectifying another failure with the identical blind I had the original problem, the blind motor started to misbehave and never reconnected with my echo. In the end it lost even operability with the associated remote. The customer service rep from graywind ultimately revealed that the generation of blind motors on my delivery from last year had shown problems and are meanwhile replaced by a next generation motor. I am now waiting for a replacement of 5 motors which I am asked to install to ensure proper operation on all 5 blinds. So my problem seems to have more to do with the hardware provided by the blind manufacturer than the echo automation environment and/or changes done by amazon.