Echo & Alexa Forums
General Category => Echo Technical Support => Topic started by: malliekm on October 21, 2017, 09:39:01 am
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My sister enabled her Alexa to work with her Fire Stick and tv. I know nothing about Alexa and tv control and Fire Sticks so bear with me.
She wants to unpair/disconnect the Fire Stick from her Alexa but doesn't know how. I led her to the Amazon website, under her devices but that wanted to remove the Firestick (she says) and she still uses that.
Here are two screen shots she sent. She doesn't understand why the Firestick doesn't show up under Devices.
Could someone please help her?
Thanks!
(https://lh3.googleusercontent.com/aLDuWPL0Mmkszsod6uxD4XJZ6fed0_0YbkPjI8_sOkoOEtPF_V_73-awSWGskjivc0uBA2mPAnz9qFpdWjXK2duxKCBoJdiCozPPV5kUAx-VLZtvIwGm_DBodE3ApSsd_ZWt2jLZo97NDAX-iZJtvpFZRG1baRKoRj5n_o6veZyrUzGudSJQseb20_1EG3m9YJ6_8OPLol8uuDtCa8zQdHvz0nfFT-QuwrCFEEAwTLHE2mGPg1D5V6X-4gpnod0MI5_BDru96W0iMhcKuxLQhX89jy7yugZJ4PPrNAGGvmb5trCm5fMTpIUqSKwtR0hNA9vltBPyAIwSrVKjnuUI1Eb_hsHTSfBVOGybODijd882eLxNWosVyhsAppUEhY7Enu-gQUXej-tQYa_eM1DffNI9US8B3TH5NnzxZpb_pFwxJBCbyHzpA3qb8dT5TBgDmuU7iHWd0LYaOqq8Z5lTrsYPau2BzHPaI_Nl6b0oPsgGTG-6yznFOJu2QCmBNbb6EWyUCFvcLVBk_lw8Jc5X0X7IAphtF_jmMVSjsxDbHzJc6uacduhIcH-M0ovv7HpkoT-89mZP3WCkU-HKKfykdi-OT9RzrX2oYn8ghO0wTA=w1248-h935-no)
(https://lh3.googleusercontent.com/IICgo6F11h72VofIryXlaN-ySSn80BIP2oCnb0rLqQszZJEOcaZs3FmvNWwjC7BKpsf8J0mLhEjcQYekF8VvMv3EtYMMbYY9KDYKrScUdimIQHGabGFi02eSwZrv0BxaJOpHEiOA3eIviLEaZDP9OR-aoaebQbGmCVxuQT196vcsLrnzJLZgOoRhG9L4t3YOXNoUkiefabMr6WOONUoI4iyy2KkAMlPb5TQO_8upvKnI6K4kWwk93AI6ZED5K_e5TOA8zBfZ0L-ODXZbUgs1YsPKU72WGRir8q_-FcwQuzS4Kb-Ge1FbyILIHPBsZRDGMONfNzf9IWddQafJeF_A5ZcfYtGRLPn0t6DB_xv3ad-Q94sXwD_vaDeHYN3RxMiqKzWT6eqfw_WRXM_X0vKa_eTIONEayWvIYTy8jEPc5Z1llLciedDL4JJJlsB72S0PJ8PcA-Vebgjlq3aAAf8gBcmsoBAqIFVv44ryyITKWEf7oR5JShaLaG92EPuaZGDnQ0FP5QzgGdIS9JyA9Juwfaj9Lp5KbW-Z3okPi8HBw50SQGUidjUup6euYTBEYck9kCQkp9sg36NZDztIAAIfP0RCQ3CL5iAOYuocdn5Gjg=w1248-h935-no)
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It's in the Alexa app, under Settings > Music Video and Books > and you'll see the name of your Fire TV.
If you have more than one Echo device, make sure you have selected the right one. Since Fire TV can only be linked to one Echo device, you'll only see it if you've selected the Echo that it's linked up to.
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Thanks! I've sent her the info. I'll let you know if it works for her.