Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: Woody on January 03, 2016, 11:27:53 am

Title: Alexa app offline
Post by: Woody on January 03, 2016, 11:27:53 am

I have the Alexa app on my Kindle Fire, strong wifi signal.  Sometimes works well but regularly is offline.
Why does this happen and how do I reconnect?

Title: Re: Alexa app offline
Post by: PaulKTF on January 03, 2016, 05:31:12 pm

It sounds like the Echo is having trouble staying connected to your network. Try unplugging your router/modem for about 30 seconds, and then plugging it back in again (you might as well unplugged the Echo too).

See if that resolves the issue.

Title: Re: Alexa app offline
Post by: mike27oct on January 03, 2016, 11:03:30 pm

Agree.  People should remove power from their system monthly and restart; especially the modem and router or a combo unit of both.  To make it easier to do mine, my router has an on/off switch but modem doesn't, so they are both plugged into an add-on wall power switch; same goes for devices connected to network.  Fixes lots of problems. Not a good idea to just set 'em and forget 'em.