Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: Pneumoman on November 20, 2016, 07:38:20 pm

Title: alexa error code 7:1:10:12:2
Post by: Pneumoman on November 20, 2016, 07:38:20 pm

Trying to connect an alexa dot and it immediately returns 7:1:10:12:2
Any idea what this means?

Title: Re: alexa error code 7:1:10:12:2
Post by: Loftymom on November 28, 2016, 03:39:06 pm

I'm trying to find this out too. Everything worked fine before the Thanksgiving holiday. Since the weekend, connection drops, blue ring spins, then orange and Alexa declares ready for setup. Tried reset button, unplugging, moving get closer to wifi, going through setup, get this 7:1:10:12:2  error, works a few minutes w Spotify, but then later drops.

Title: Re: alexa error code 7:1:10:12:2
Post by: myersjj@gmail.com on December 08, 2016, 01:26:04 am

Same problem here on Galaxy S5 Alexa app connect to Dot v2 with 26 hex digit key

Title: Re: alexa error code 7:1:10:12:2
Post by: sandyb on February 06, 2017, 04:42:23 am

I assume by now that your issues have been sorted out but just in case anyone else also has this problem,  as I did. Just reset your router.

Title: Re: alexa error code 7:1:10:12:2
Post by: hnaparst on April 01, 2017, 03:10:17 pm

The solution to this problem for me was to attach to a 2.4 GHz network instead of a 5 GHz network.  The manual says that Echo can attach to 802.11 a, b, g, and n networks, but not 802.11ac 5GHz networks.  Here is the link to the information, although it could be a little more clear that 802.11 ac won't work:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201549640 (https://www.amazon.com/gp/help/customer/display.html?nodeId=201549640)