Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: teklado on June 10, 2017, 07:20:20 pm

Title: Wake word 'Computer'
Post by: teklado on June 10, 2017, 07:20:20 pm

Hi I just purchased a new echo. When attempting to change the wake work in the amazon app, I don't see the option for 'computer', the only options I see are, echo, amazon and alexa.

I have attempted to restart the echo a couple of times and the 'computer' wake work option does not appear.

Any suggestion would be very appreciated as I'm a huge amazon and star trek fan.

Thank you!

Title: Re: Wake word 'Computer'
Post by: renegade600 on June 10, 2017, 07:22:39 pm

firmware needs to be updated, give it a day or so and it will update itself or you can try to force an update

Title: Re: Wake word 'Computer'
Post by: malliekm on June 10, 2017, 07:23:57 pm

Is "computer" active/available everywhere?  Are you in the USA?

Title: Re: Wake word 'Computer'
Post by: teklado on June 10, 2017, 07:26:10 pm

Yes, i'm in the USA.

Could it be because I set alexa's voice to British English?

Title: Re: Wake word 'Computer'
Post by: malliekm on June 10, 2017, 07:31:00 pm

Humm, I don't know but you could always try an Am. voice and see if computer shows up.  But I'm willing to bet it's the firmware that needs updated like renegade suggested.

Title: Re: Wake word 'Computer'
Post by: renegade600 on June 10, 2017, 07:32:53 pm

gotta remember, the echo could have been in stock before the change took affect.  just like a new computer which will have hours of updating that will need to be done after you first turn it on. 

Title: Re: Wake word 'Computer'
Post by: teklado on June 10, 2017, 07:39:56 pm

I will wait until tomorrow and see if it updates.

Thank you everyone!

Title: Re: Wake word 'Computer'
Post by: strayfish on June 11, 2017, 03:55:03 am

Quote from: malliekm on June 10, 2017, 07:23:57 pm

Is "computer" active/available everywhere?  Are you in the USA?

It's available in the UK and has been for a little while. Everybody's right about the new Dot needing to update for it to appear as an option.

Title: Re: Wake word 'Computer'
Post by: teklado on June 11, 2017, 07:39:08 pm

The ECHO sat muted overnight and the 'computer' wake option was available.

Thank you for your help.

Title: Re: Wake word 'Computer'
Post by: renegade600 on June 12, 2017, 04:22:34 am

glad it is working now  :-)