Echo & Alexa Forums
General Category => Alexa Across the Pond (Europe) => Topic started by: Pagemakers on September 28, 2017, 06:56:01 am
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For some reason my Dot can’t do sums. EG. What is 4 divided by 3. Or 6 times 6. All my other devices can but not the dot.
Is there an issue?
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Mine is happy to do the calculations you mention. Likely you need to do a recycle by turning it off and on again.
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I’ve done a reset and it’s the same. I have 2 dots and 2 Echos. Only the dots are affected.
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My Dots are working. I guess the issue is with your Dots. Have you called ts?
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Yes they are calling back tomorrow
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did you check the logs to see if it heard you right?
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Yes. I can’t post images here but I asked exactly the same question to my Echo and to my Dot. Echo answers correctly. Dot says “sorry I couldn’t find the answer to your question.”
It can answer any other question apart from Maths!
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Unplug for five minutes or more for a total reset.
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But I have more than 1 Dot and they are all doing it.
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But I have more than 1 Dot and they are all doing it.
try one next to the router.
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For me all dots are the same. All my Echos work.
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Have you tried rebooting your router?
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Why would that do anything? The dot can answer all other questions apart from maths ones. Also the Echos connected to the same router are fine.
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Why would that do anything? The dot can answer all other questions apart from maths ones. Also the Echos connected to the same router are fine.
answering questions and calculating are two different things. if the dot is too far away or there is some type of interference, it may take too long for the dot to reply giving the message you have been getting. It is something to try and a possible cause to eliminate.
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Rebooted. The same.
The dot says she can’t answer the question immediately.
Amazon Support calling me this afternoon.
Incidentally I’ve also got the iOS reverb app that that too can’t answer maths questions. Most odd
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What you are describing seems very unlikely. What exactly are you asking your Dots?
Please give us some examples. Perhaps you can make a quick Youtube video showing us exactly what you are saying and how the Dot responds.
Maybe it just has trouble understanding how you speak numbers. Try asking this: Alexa, set an alarm at 7:11 pm. Or Alexa, set an alarm at 9:05 am. If the alarms were set, check the Alexa app to confirm that the alarm time is correct.
Dots are a bit more hard of hearing than the regular Echoes. They are even more so when placed near a wall or anything solid behind or around it. And because they are much shorter than the regular Echo, they are easily blocked by other things around them.
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I’ve had my Dots and Echo since day 1.
I say alexa what is 4+2.
The Echo replies 4+2 is 6.
The Dot replies Sorry I couldn’t find the answer to that question.
I can ask any maths question to the dot and it’s the same. I can ask the dot any other question... how far is the moon, how deep is the Atlantic etc etc and it answers every time.
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are you going to try my suggestion and post back the results?
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Here is a voice recording link:
https://www.dropbox.com/s/8w8mwl9pcbluh3z/Alexa.m4a?dl=0
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Wow that is just weird that the Dots can't answer those questions.
The only thing I can think of right now is to do a factory reset.
To reset your Echo Dot that has volume buttons:
- Press and hold the Microphone off and Volume down buttons at the same time until the light ring turns orange (about 20 seconds). Then light ring turns blue.
- Wait for the light ring to turn off and on again. The light ring then turns orange again, and your Echo Dot enters setup mode.
- Open the Alexa app to connect your device to a Wi-Fi network and register it to your Amazon account. To learn more, go to Set Up Your Echo Dot
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Already done a factory reset as you suggest. The dots (more than one) remain the same.
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I'm experiencing the exact same symptoms on dots and Echo.
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Maybe we are connecting to a fault batch of Echo servers?
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I'm getting the same thing with both of my Echo Dots. I don't have an Echo, so I can't check if it works on that.
Strangely I have got the odd one or two to work, here are some I tried:
"Alexa, What's nineteen plus five" => "The sum of 19 and 5 is 24."
"Alexa, What's seventeen plus five?" => "Hmm, I'm not sure."
"Alexa, what's seventeen plus fifteen?" => "Hmm, I'm not sure."
"Alexa, what's seventeen plus six?" => "The sum of 17 and 6 is 23."
"Alexa, what's sixteen plus seven?" => "Hmm, I don't know that one."
I copied the requests and responses from to history, so it definitely recognised what I said.
Also, I have tried these examples multiple times and it is always the same ones which work and don't work so it doesn't appear to be a random misrecognition.
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Amazon tech support are calling me Monday. Glad I’m not the only one. I’ll report back after the call
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I've just done some more testing and found that it seems work better if you don't say "what's" or "what is".
"Alexa, what's two plus four" => "Hmm, I don't know that one."
"Alexa, two plus four" => "The sum of 2 and 4 is 6."
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Interesting. I get the same results.
Still a bug though. Never did that before.
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Just had a long call with Amazon and they think it may be an issue (intended or not) with the UK dots. It’s been escalated to the developers for a fix.