Echo & Alexa Forums
General Category => Echo Technical Support => Topic started by: mikem on July 28, 2017, 12:49:18 pm
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I just noticed today that my (new) Dot is using cellular data.
Why does it use cellular data - I only use it in the house where wifi exists?
Does turning off background cellular on the app prevent any cellular data from being used?
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I didn't know it could do that. Where do you find, in the app, to turn off background cellular? I looked under settings and didn't see it.
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I have seen a lot of posts here, and you are the first to report this issue. So, let's first see what the Alexa app shows as the signal your Dot is connected to. From app menu, tap the Home icon. Next, go into Settings menu and select your Dot's info. The first item on list is your wi-fi settings showing what signal you are connected to. If you are connected to the signal you intended to connect to (your wi-fi signal) then all is OK.
If setting indicates you are indeed connected to your cell signal, you can change the connection by tapping on the wi-fi setting indicator and follow the instructions to change connection. I believe you can also remove the cell signal connection after you get onto the correct one by making the Dot "forget" the cell signal.
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your alexa app could be using cell data. do you have the phones setting to update only on wifi? do you ever access it when not home?
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Cellular data frequencies are different than Wi-Fi frequencies.
The Echo doesn't have data frequency capabilities.
What makes you think you're using data when playing your Echo device? Turn off cellular data on on your phone and your Echo will work just fine.
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I have seen a lot of posts here, and you are the first to report this issue. So, let's first see what the Alexa app shows as the signal your Dot is connected to. From app menu, tap the Home icon. Next, go into Settings menu and select your Dot's info. The first item on list is your wi-fi settings showing what signal you are connected to. If you are connected to the signal you intended to connect to (your wi-fi signal) then all is OK.
If setting indicates you are indeed connected to your cell signal, you can change the connection by tapping on the wi-fi setting indicator and follow the instructions to change connection. I believe you can also remove the cell signal connection after you get onto the correct one by making the Dot "forget" the cell signal.
When I tap on data usage by app on my phone it reports that Alexa has used Total - 246MB, Foreground - 203MB and Background - 43.28MB. Directly under that there is a switch with the label 'Backgroud data - Enable usage of cellular data in the background'. The switch was on but I just turned it off. I typically use very little data but used much more last month since getting my Dot. When I saw the background data usage reported and that the switch had been set to 'on' for 'enable usage of cellular data in the background' I thought Alexa was a likely culprit.
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I didn't know it could do that. Where do you find, in the app, to turn off background cellular? I looked under settings and didn't see it.
I went to my phone's settings and then looked under 'apps', picked 'Amazon Alexa' and then tapped on 'Data usage.' Under reported data it has a switch to 'Enable usage of cellular data in the background'. What is this for? I've now turned it off but it was on.
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Cellular data frequencies are different than Wi-Fi frequencies.
The Echo doesn't have data frequency capabilities.
What makes you think you're using data when playing your Echo device? Turn off cellular data on on your phone and your Echo will work just fine.
If I turn cellular data 'off' on my phone I wouldn't be able to use apps on my phone requiring cellular data. I want to use data on my phone for navigation, browsing, etc. but like to know what it's being used for. As you'll see in my response to another poster above it appears that the Alexa app is using cellular 'background' data for something and I'd like to know what since the Dot is in my house with wifi always available. Even if the wifi were to go down the Dot is not so critical that I would want it to use cellular data.
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So, did you check your connection in your Alexa app to see what signal you are connected to? This is what you have to do, or you will remain clueless!
Forget about data usage and other unrelated things. Let us know if you are on your wi-fi or not for pete's sake. When another member asked you to turn off your cellular, he did not mean forever -- it is so you can test if Alexa app is working on wi-fi and you can see what signal your Dot is connected to -- you need to know what signal you are on, and so far you have not confirmed if you are on the wi-fi.
You really need to contact the Echo support customer service phone line so they can walk you thru all this.
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Yes, I originally connected to my home wifi and am still connected to it.
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Interesting. It seems like you have been complaining you are connected to cellular, so what gives?
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I'm not complaining about anything but I'm curious. As I reported above....
When I tap on data usage by app on my phone it reports that Alexa has used Total - 246MB, Foreground - 203MB and Background - 43.28MB. Directly under that there is a switch with the label 'Background data - Enable usage of cellular data in the background'.
I used a lot more cellular data than usual in the first month I had the Dot (I've only had it for a bit over a month). That coupled with the above makes me wonder if some of this excess data may have been used by the Dot, especially given that the cellular background data switch was set to 'on.'
So I am curious....What is background data and why would cellular data even be used for it? If the Dot can use cellular data have I done what is necessary to stop it from doing so (turning the background data switch off)?
Sorry if I sound like I'm complaining, I'm not. I'm just trying to figure out the data usage and the terminology/settings that I don't understand.
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You been streaming a lot of music lately?
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You been streaming a lot of music lately?
We have streamed Pandora over the Dot a handful of times (six?) for a few minutes at a time - no longer than 30 minute periods.
What I'm trying to figure out is why the Dot would even use cellular data when it connected to wifi in my house? It wouldn't have even crossed my mind had I not seen the setting mentioning cellular background data. What is that anyway?
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Found this (old) article that gives some information on the subject.....
https://www.cnet.com/how-to/11-ways-to-trick-android-into-using-less-data/
From article....
"Restrict background data
Even apps that don't allow you to fine-tune data settings could still be loading background data. In Ice Cream Sandwich and later versions of Android, one way to find out which ones are guilty is to go to Settings > Data Usage, and scroll down to reveal a list of apps with accompanying data usage stats.
Then, tap an app to view its usage data, and take a look at the two numbers next to the pie chart. "Foreground" refers to the data used when you're actively using the app, while "Background" reflects the data used when the app is running in the background.
If you notice an app is using too much background data, scroll down to the bottom and check "Restrict background data." Just note that this setting overrides any conflicting app behavior (like an app that would otherwise update your bank account info every few hours)."
Hopefull turning off the background data switch is the key.
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Well well, Alexa seems to be using some of my mobile data too. 19 MB since July 20. I do know that my Dots work perfectly fine with mobile data turned off. Interesting.
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your alexa app could be using cell data. do you have the phones setting to update only on wifi? do you ever access it when not home?
I don't update on wifi only so I bet that's it. It's not the actual Dot using cellular, it's the app.
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Finally, we are getting somewhere. First get this straight; the DOT is not using any cellular data, but the Alexa APP will whenever you are not on your wireless, like at a friends, the store, driving around, etc. Why: because the app (like many apps) is designed to check with its mother ship periodically. When apps get installed, they default to use background cell data. This is not a bad thing, but too much of this going on can use excessive cell data AND drain the battery of phone quicker.
Maybe it is time to remind mikem and others about a "best practice" rule of cell phones, and it is to turn off (rather than minimize) apps you are not currently using. Too many people hardly ever turn off apps (a dozen or many more could be running), so all these unused apps are churning away in the background draining the battery and sucking up some cell data when not on home wi-fi. People with metered or set amount of data home wi-fi, also are using up data that is costing them,
So, Bottom line is: If you are not using an app, turn it completely off, and periodically I turn off every app that is not in use. The only one I usually always leave on is the phone's Settings app, because I am always using it it seems. So, all my apps are all mostly off and not on except when I use them, and when I am done, I turn them off. I just checked my phone; there are 5 apps on, none are being used, so I turned them all off; including Settings.
For example, the Alexa app. Mostly it's off, but say I am at the store, I may turn it on and check the shopping list. This is when it uses cellular data. I may keep app running the whole time I am in store, but will turn it off real soon afterward. There really is no app that needs to be running constantly.
OK, mikem's issue is resolved, so am going to bed now and turn off all my brain's optional apps as well!
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Agreed... I keep all apps turned off when not in use... have forever, once I figured out they run all the time and drain batteries... I have killer awesome battery life on a 3 year old iPhone still... at the end of the day (depending on what I've been doing) I have 70%-95%. Rarely below 70%... but when out of town or on the road for whatever reason I may run lower... I probably shoudl check on the Alexa app usage stats as well... I use that at home on the Echo's but rarely on the phone, but as stated, new apps, set up their basic settings default to Cellular data usage "on".