Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: LEEJUNEHWAN on January 06, 2018, 08:27:41 am

Title: ECODOT ALEXA CAN'T ACCESS MY WIFI NETWORK
Post by: LEEJUNEHWAN on January 06, 2018, 08:27:41 am

On the select wifi section, it can't recongnize my wifi.
It repeats password is not correct.
Is there anyone has a same problem?

Of course, I double checked the password and it has no issue on other devices; phone and notebook

Title: Re: ECODOT ALEXA CAN'T ACCESS MY WIFI NETWORK
Post by: GA on January 09, 2018, 02:36:52 pm

Make sure your 2.4 ghz on the router is turned on and set up. It may disabled.

Title: Re: ECODOT ALEXA CAN'T ACCESS MY WIFI NETWORK
Post by: Drwoodr on January 09, 2018, 08:25:06 pm

 I had this happen with one of my dots, but a reset fixed it.

"To reset your Echo device that has volume buttons: Press and hold the Microphone off and Volume down buttons at the same time until the light ring turns orange (about 20 seconds)."

Title: Re: ECODOT ALEXA CAN'T ACCESS MY WIFI NETWORK
Post by: renegade600 on January 10, 2018, 01:34:18 pm

did it ever work?

Title: Re: ECODOT ALEXA CAN'T ACCESS MY WIFI NETWORK
Post by: Mike echo on January 13, 2018, 01:19:01 pm

Other issue maybe if you have a dual band router and the ssid is the same for both bands.