Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: dro on October 16, 2018, 03:37:35 pm

Title: Bootloop but only when Idle?
Post by: dro on October 16, 2018, 03:37:35 pm

I have a 1st gen echo (the taller black one with no volume buttons, just the dial) and recently it started boot looping. It does the blue rings for a bit, then says "HELLO" at full volume.

Once it starts up, I can ask it to play music.. and it works fine. It will play music all night long (until amazon decides to stop, maybe 2 hours?) - and as soon as it's idle, or after a short time, it will start boot looping and saying HELLO (at full volume) in the middle of the night.

So.. I pressed and held the button with a bobby pin for 2 minutes or so...  got it to reset. It became unregistered from my account and I had to re-register it.. and the problem persisted.

What can I do!?

Title: Re: Bootloop but only when Idle?
Post by: renegade600 on October 16, 2018, 04:20:22 pm

sounds like it is losing power.  have you checked your power connections?   is it plugged into the wall or power strip/surge protector?

Title: Re: Bootloop but only when Idle?
Post by: dro on October 22, 2018, 09:28:06 am

I'm using the standard issue ac adapter plugged into the wall and I've tried multiple outlets.

Title: Re: Bootloop but only when Idle?
Post by: renegade600 on October 22, 2018, 06:38:30 pm

next time it happens, check to see if the echo is getting hot.  could be a heat issue.