Echo & Alexa Forums

General Category => Echo Technical Support => Topic started by: Midwest wife on December 02, 2017, 08:05:12 am

Title: Voice recognition
Post by: Midwest wife on December 02, 2017, 08:05:12 am

 :( With the new voice recognition..... Alexa does not know who I am or my husband when we ask.
We have done the voice profile many times and reinstalled the app on our phone (which is what support recommended). Anyone having these issues? 

Title: Re: Voice recognition
Post by: Drwoodr on December 02, 2017, 10:19:22 am

Did you set up 2 accounts, and are they linked?

Title: Re: Voice recognition
Post by: jwlv on December 02, 2017, 02:06:46 pm

Quote from: Midwest wife on December 02, 2017, 08:05:12 am

:( With the new voice recognition..... Alexa does not know who I am or my husband when we ask.
We have done the voice profile many times and reinstalled the app on our phone (which is what support recommended). Anyone having these issues?

You should clear your voice history from Amazon's servers.
Go here --> https://www.amazon.com/mn/dcw/myx.html/ref=kinw_myk_surl_1#/home/devices/1
Click on your device, then click Manage Voice Recordings. Click Delete. Do this for each of your Echo devices. Then do the voice training/profile from scratch.