Echo & Alexa Forums

General Category => Amazon Echo Discussion => Topic started by: zack777es on July 14, 2018, 10:52:50 am

Title: Alexa Android App Certificate Error Requires Google Chrome Update
Post by: zack777es on July 14, 2018, 10:52:50 am

Hi,

I've installed the Alexa app (latest version July 10) on an Android 8.1.
Upon opening the app, moments after the login page, the "certificate error, please update Google Chrome" pop up.

Chrome is up to date.

Totally stumped.
Force stop, uninstall, restart, reinstall etc all combinations, still getting the same error message.

Appreciate any help.
Thanks in advance.

Title: Re: Alexa Android App Certificate Error Requires Google Chrome Update
Post by: devinpatterson on October 02, 2018, 10:08:38 pm

Quote from: zack777es on July 14, 2018, 10:52:50 am

Hi,

I've installed the Alexa app (latest version July 10) on an Android 8.1.
Upon opening the app, moments after the login page, the "certificate error, please update Google Chrome" pop up.

I'm still receiving this error after installation. What worked for me was to fire up the app on mobile data. Afterwards I'm able to switch back to wifi.

Title: Re: Alexa Android App Certificate Error Requires Google Chrome Update
Post by: zack777es on October 04, 2018, 10:33:29 pm

Appreciate the reply.

I had forgotten to update this post. I managed to get it running by switching off the wifi first before starting the app as well.

Quote from: devinpatterson on October 02, 2018, 10:08:38 pm

Quote from: zack777es on July 14, 2018, 10:52:50 am

Hi,

I've installed the Alexa app (latest version July 10) on an Android 8.1.
Upon opening the app, moments after the login page, the "certificate error, please update Google Chrome" pop up.

I'm still receiving this error after installation. What worked for me was to fire up the app on mobile data. Afterwards I'm able to switch back to wifi.

Title: Re: Alexa Android App Certificate Error Requires Google Chrome Update
Post by: XPCraft on November 12, 2019, 10:09:57 pm

I am on a tablet without cellular data so i have no idea what to do. I have tried booting the app without wifi and it wont let me in... Any suggestions?

Title: Re: Alexa Android App Certificate Error Requires Google Chrome Update
Post by: scottrods on November 13, 2019, 08:42:29 am

Quote from: XPCraft on November 12, 2019, 10:09:57 pm

I am on a tablet without cellular data so i have no idea what to do. I have tried booting the app without wifi and it wont let me in... Any suggestions?

You had to set it up with something, and it usually requires a cell phone on wireless to set up then connect to wifi. Do you not have a cell phone to use the app from to get it started up?