Echo & Alexa Forums
General Category => Echo Technical Support => Topic started by: cblegy on June 06, 2017, 03:38:12 pm
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no orange light on v2 can not do a factory reset all help
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Unplug the device for FIVE minutes, then plug in and try setting up again.
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The Dot goes directly into setup on plugging in (first power up) if has never been setup prior.
I suspect the echo and tap do the same (don't own one so I'm guessing).
If it doesn't go into setup I suspect it has already been registered to someone and must be unregistered.
If your device still doesn't go into setup mode after doing as mike27oct suggested and your sure it hasn't been register prior call tech support as the device may be defective.